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System One IT Technician in WILSON, Kansas

MOUNTAIN, LTD. has an opening for an IT Technician in the Wilson, KS area!

Since 1979, MOUNTAIN, LTD. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and skilled personnel paired with innovative technology and creative solutions. Specialties include OSP/ISP engineering, design, permitting, right-of-way and CAD for traditional and wireless telecommunications companies.

Job Duties:

  • System Administration

  • Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

  • Manage OS and third-party software critical patches and upgrades, as well as monitor and maintain automated patching software.

  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

  • Configure CPU, memory, and disk partitions as required.

  • Maintain system standards according to company procedure and best practices.

  • End-User Support

  • Install and support the deployment, installation, and troubleshooting of desktops, laptops, mobile devices, operating systems, third-party application software, IP phones, services, printers, and other peripherals for both internal and external users.

  • Security Specialist

  • Install, configure, and maintain edge security, including firewalls, SBCs, and routers.

  • Follow Cybersecurity best practices and ensure all users know and understand their obligation and requirements.

  • Monitor and maintain Endpoint Protection software, logs, and alerts for all applicable workstations.

  • Monitor on-premise, cloud, and individual systems and documents for security breaches.

  • Monitor relevant security events, including service/application, IDS/IPS logs and alerts, Firewall logs, and other security events.

  • Ensure security policies and procedures are implemented, maintained, and followed for all internal and client processes and systems.

  • Perform and participate in internal and external security audits.

  • Evaluate customer’s needs and requirements to develop an optimal PC for purchase.

  • Configure and install customer’s hardware and software as needed.

  • Troubleshoot, maintain, and repair customer’s existing computers as needed.

  • Network Administration

  • Install, configure, and maintain internal and client networks, including managed and unmanaged switches, routers, and other network-related devices.

  • Monitor network performance and alerts, and respond to any network-related incidents, alarms, or alerts.

  • Assist with engineering and planning of internal and client network upgrades and replacements.

  • Assist with network cabling installation, including cable runs, jacks, patch panels, jumpers, and punch downs.

  • Document and diagram logical and physical network information for both internal and client networks.

  • Evaluate and recommend network changes or upgrades as new technology and options become available.

  • Telecommunications Support

  • Assist with configuration and troubleshooting of the FTTH transport network, including the transport ring and premise ONT devices.

  • Install, configure, and maintain VoIP phone systems, including phones, on-premise and hosted systems, gateways, SBCs, SIP Trunks, PRI, and traditional POTS.

  • Monitor and maintain compliance with e911, PCI, and other related industry standards.

  • Assist with configurations, monitoring, and troubleshooting of mobile backhaul and other special circuits throughout the network.

  • Cable Television Headend Support

  • Install, configure, and maintain all CATV-related equipment, including receivers, transcoders, encoders, multiplexers, and switches.

  • Monitor all CATV channels for performance or quality issues.

  • Troubleshoot and restore and channel failures or degradation.

  • Maintain channel documentation and changes for all channels.

  • Assist with channel additions, changes, and removals.

  • MSP Sales and Sales Engineering

  • Assist with meeting with potential MSP clients to evaluate client needs and promote managed services and other potential IT-related addons.

  • Assist with upselling and upgrading existing clients’ managed services and other potential IT related addons.

  • Engineer, plan, and document managed service packages for new and existing clients based on client needs, industry standards, and best practices.

  • Generate and deliver quotes for managed services to potential and existing clients.

  • Manage IT and manage service-related sales through the entire documented sales process.

  • General

  • Answer, evaluate, and prioritize incoming tickets, telephone calls, voicemail, e-mail, and in-person requests from users, coworkers, and automated systems.

  • Work with users to collect information about the problem and lead users through diagnostic procedures to determine the source of the issue.

  • Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional areas and with company and client policies and procedures.

  • Document all actions and notes for each support ticket/request per company policy and procedure, ensuring timely resolution and user satisfaction.

  • Identify opportunities for process improvement for any related department or company policy and procedure.

  • Participate in on-call rotation outside of regular business hours, if required.

  • Remains current in related technology and trends for the purpose of protecting company profitability, making a positive contribution to company, and maintaining industry position.

  • Involves regular meetings with Supervisor, attending trade meetings, communication within company and industry, reading trade publications and catalogs.

  • Performs all duties in a safe manner following company policies and procedures and OSHA

  • requirements.

  • Other duties as assigned by supervisor.

Skills & Qualifications

  • High school diploma or the equivalent, required, College degree preferred.

  • CompTIA, Cisco, Microsoft, or other IT related certifications desired

  • Skills.

  • Efficient knowledge of servers and server software

  • Efficient knowledge of routers, switches and firewalls

  • Efficient knowledge of PC hardware, software, and operating systems

  • Ability to communicate IT-related concepts to a variety of technical and non-technical staff and customers

  • Effective communication and interpersonal skills

  • Technical repair skills

  • Minimum of five years relevant technical experience

  • Valid Driver’s License

Thank you for your interest in MOUNTAIN, LTD. For more career opportunities, please visit us at www.mountainltd.com

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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