Job Information
Emprise Bank Virtual Banker - (Wichita, KS) in Wichita, Kansas
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are currently seeking a Virtual Banker to join our retail team in Wichita, KS. This role is responsible for engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and facilitate the lending process as necessary. This person will partner, support, and develop effective relationships with bank customers, partners, and teammates on our virtual platform.
This is not a remote position.
A successful candidate will have:
Exemplary customer service experience
The ability to apply product and market knowledge by effectively presenting solutions to meet customer objectives
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Sound and accurate judgement to support decision making
Superb time management skills
The ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community
Strong attention to detail
An understanding of and commitment to our values
Essential functions of the role:
Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
Continuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
Initiate and maintain customer contact through a variety of methods
Follow internal processes and procedures to comply with branch and bank regulations
Continuously learn about and adapt to changes in current bank technology
Provide back-up support for Emprise Bank Contact Center queue
Other responsibilities as related to the job
Requirements
High School Diploma or equivalent required
2+ years of customer service experience required
1+ years of sales experience required
Proficiency with large server-based applications and typical desktop software required
Hours: 40 hours
Monday – Friday: 7:30am - 6:00pm (hours will vary)
Saturday: 8:30am - 2:00pm (rotating)
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
Apply for this job (https://apply.workable.com/emprise-bank/j/B7E93A481D/apply/)