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Faneuil, Inc Training Manager - Humana in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11281968 Training Manager - HumanaDate Posted: 8/24/2020Requisition Number: 9717City: WichitaState: KSCategory: Health Care Duties:Training Manager is assigned a specific client(s) that they will facilitate/develop training and be held accountable for the performance goals (client ownership)Evaluate instructor performance and the effectiveness of training programs.Works effectively as a team member with other members of management and the HR staff.Proposes training and development programs and objectives.Obtains and /or develops effective training materials utilizing a variety of media.Trains and coaches managers, supervisors and others involved in employee development efforts.Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development updates and changes to the operational proceduresConducts follow-up studies of all completed training to evaluate and measure results.Modifies programs and standard operational procedure manuals as needed.Facilitate training sessions as neededDesign and implement all materials for staff training sessions, including but not limited to: training manuals, learning tools, job aids, course review activities, etc.Perform needs analysis in order to develop new and modify training modulesMonitor and report on the progress and performance of employees as it relates to determining training program effectivenessProvide opportunities for ongoing developmentResolve any specific problems and tailor training programs as necessaryMaintain a keen understanding of training trends, developments and best practicesConducts annual training and development needs assessment.Responsible for teaching skills needed to achieve client goals and ensuring compliance with and effectiveness of those skillsAnalyzes data and identifies performance gaps (in the client's process/procedure) and develops curricula to address deficienciesManages training new hires during training which includes partnering with Human Resources to administer performance improvement plans when requiredParticipates in weekly meetings to discuss strategies to improve overall center performanceParticipates in weekly/monthly calibration sessionsFacilitate weekly or bi-weekly meetings with training team to discuss any trends, solutions and action plans.Performs projects and other duties as assignedMinimum Requirements Skills/Qualifications:Bachelor's degree or higher from an accredited four year college or university with coursework in Management, Instructional Design, Education, or other related field (or related years of experience)2-3 years leadership experience in a call center environment, preferred.3-5 years minimum experience in training design, delivery, and assessment experience preferredExcellent written and verbal communication skills.Strong interpersonal skills.Proven ability to coach/motivate a team to performance metricsAbility to train and motivate others.Ability to facilitate/conduct instructor-led and virtual training in a classroom and/or web-based setting.Proficient in Microsoft Applications including Word, Excel, Outlook and Microsoft Project.Excellent organizational skills and an aptitude for detail.Ability to work independently and collaboratively.Ability to handle multiple projects simultaneously and work under stringent deadlines.Well-versed in the use of the ADDIE design modelDemonstrated Time Management skills.Excellent presentation and facilitation skills for audiences of varying sizesExcellent problem-solving/analytical skills.