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Fidelity Bank Technology Support Specialist I in Wichita, Kansas



The candidate for this position will assist with the management of the technical aspects of Bank computer systems, as well as data and voice communication systems. The candidate will be responsible for providing customer service support for PC applications, printers, iSeries systems, Internet applications, etc. Additional responsibilities include responding to e-mails and calls in queue in a timely manner, performing various communication systems technology research, including support development and implementation.

Requirements for the position include a bachelor’s degree in a computer or business related field preferred (may be waived in lieu of experience), excellent oral and written communication skills, excellent customer service skills, the ability to research and prepare complex technical staff-study reports, advanced problem-solving skills (particularly with Windows 10, and data and voice communication environments), along with some prior banking knowledge. Experience migrating users across various operating systems and software platforms is highly preferred. The ability to work late and/or flexible hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)