Job Information
Kansas Department of Commerce Technical Support Specialist in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11396036
Position Overview
Responsible for providing expert technical support and manage relationships with dealers, distributors and end customers. Serve as a key technical liaison with a focus on the Aftermarket, Distributor and Service Sales and Support markets.
Primary Responsibilities
+ Troubleshoot customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue
+ Serve as the primary technical interface for support of installation, configuration, operation and management of products as it relates to avionics systems
+ Assist in the development of technical sales presentations to support customer meetings, tradeshows and conferences
+ Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
+ Provide feedback to ensure that company is delivering the best customer experience based on quality, innovation, positioning and pricing product opportunities
+ Track and monitor support cases to ensure timely resolution and follow through
+ Maintain accurate records of all service/support communications
+ Travel up to 15% to meet customer needs
Qualifications
+ Bachelor’s degree preferred
+ Minimum 10 years of aircraft avionics technical support experience
+ Extensive knowledge of mechanical systems and avionics components
+ Experience in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation
+ Strong problem solving and troubleshooting skills relating to component system, installation and operation
+ Experience with FAR Part 145 repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements
+ FAA A&P and/or pilot certification preferred
+ Excellent verbal, written, interpersonal communication and customer relation skills
+ Strong attention to detail
+ Organized, focused and results-oriented
+ Proficient with Microsoft Office products: Outlook, Word, Excel, PowerPoint