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Kansas Department of Commerce Technical Support Specialist in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11396036

Position Overview


Responsible for providing expert technical support and manage relationships with dealers, distributors and end customers. Serve as a key technical liaison with a focus on the Aftermarket, Distributor and Service Sales and Support markets.


Primary Responsibilities


+ Troubleshoot customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue


+ Serve as the primary technical interface for support of installation, configuration, operation and management of products as it relates to avionics systems


+ Assist in the development of technical sales presentations to support customer meetings, tradeshows and conferences


+ Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution


+ Provide feedback to ensure that company is delivering the best customer experience based on quality, innovation, positioning and pricing product opportunities


+ Track and monitor support cases to ensure timely resolution and follow through


+ Maintain accurate records of all service/support communications


+ Travel up to 15% to meet customer needs


Qualifications


+ Bachelor’s degree preferred


+ Minimum 10 years of aircraft avionics technical support experience


+ Extensive knowledge of mechanical systems and avionics components


+ Experience in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation


+ Strong problem solving and troubleshooting skills relating to component system, installation and operation


+ Experience with FAR Part 145 repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements


+ FAA A&P and/or pilot certification preferred


+ Excellent verbal, written, interpersonal communication and customer relation skills


+ Strong attention to detail


+ Organized, focused and results-oriented


+ Proficient with Microsoft Office products: Outlook, Word, Excel, PowerPoint

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