Intrust Bank* Supervisor - ATM Operations in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11560647
Job Summary: Supervises ATM support team. Responsible for ensuring all service levels are being met, by collaborating with internal partnering departments and external ATM Vendors. Conducts workflow analysis, ensure processes are documented and maintain work schedules including after hour coverage. Networks with other business units to ensure we are tracking volumes and looking for transaction growth by assessing hardware functionality, software upgrades and making recommendations as needed. Works directly with Manager to escalate issues. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all he or she does in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
+ Performs administrative work for ATM Operations as well as team development efforts.
+ Ensures ATM uptime are at optimal levels and escalate issues accordingly.
+ Partners and communicates directly with our vendor(s) account reps.
+ Ensures proper scheduling and after hour coverage is maintained.
+ Tracks and escalates ongoing issues and application support needs.
+ Networks and engages internal partners when necessary to coordinate hardware/software upgrades, hardware installation or removal, and to aids teams with onsite ATM trouble shooting.
+ Responsible for the selection, retention, coaching, performance management and development of direct reports.
Education and Experience: High School diploma or equivalent required. 4+ years of banking and/or ATM support experience preferred.
Required Skills and Knowledge: Must have a computer/technical aptitude. Proficient in use of Microsoft applications, ie., Word, Excel, Outlook, Access, etc. Excellent oral and written communication is required. Must be a forward analytical thinker, with the ability to prioritize tasks. Great organizations skills required.
Required Licenses and/or Certifications: None.
Physical Demands: Long periods of time will be spent viewing personal computer, sitting, standing and walking. Occasional lifting up to 25 lbs.
Working Conditions: Normal office conditions. Some travel may be required.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.