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VMware Sr. Member of Technical Staff (DevOps / DBA) - Opportunity for Working Remotely in Wichita, Kansas

Who are we?

The VMware Unified Endpoint Management (UEM) platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on complex, highly technical, customer-impacting challenges. We, the UEM team, have a large customer base that spans across industry verticals including a majority of the Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent.

We also want to help you have a positive impact on the community and the environment, whether through the Power of Differences (PODs) groups, various environmental improvement initiatives, matching donations to qualified non-profits, or time off for volunteering. And we want to have fun along the way, both while you are making a difference for our customers and your community.

Team Responsibilities

The SaaS Operations Team (SaaS Ops) drives the Workspace ONE UEM SaaS platform deployments, configuration, and support across global datacenters. We are often involved in the leading-edge use cases of SaaS transformation for our customers and work towards automated solutions for managing the infrastructure layer and the application layer that comprise our SaaS platform.

Role Responsibilities:

We need someone with operations team background and a DevOps mindset in solving complex problems, who maintains a high degree of ownership. The core team is currently made up of engineers across the US, UK, and India. As a SaaS Ops Engineer, you will with other global departments to provide an overall 99.99% availability of enterprise and production services through day-to-day operations, support, maintenance and upkeep of the core application services and associated services like SQL Services. We use a wide range of cloud platforms and technologies such as Ansible, Terraform, Packer, AWS, VMware on AWS, Docker, Elasticsearch, StackStorm, etc.

The responsibilities will include but not be limited to:

  • Deploy and maintain production environments that requires high availability

  • Monitor servers to proactively identify performance issues, problematic trends and troubleshoot/escalate to resolve as appropriate.

  • Drive the product towards higher availability and reliability & assist with on-call support on a rotating schedule for incident escalations (24x7)

  • Ensure our services meet stability, performance, and availability requirements.

  • Monitor backups, usage, capacity, and performance of servers; liaise with users and/or vendors to address problems and changes in requirements.

  • Build robust, self-healing features and automation that reduce operational effort and improve service up-time.

  • Perform routine maintenance to ensure SQL server health and security posture

  • Ability to work with global R&D and Cloud Services to help design and develop deployment automation procedures for new cloud service offerings

  • Assist Development and Support with troubleshooting customers issues related to performance, product usability, or service availability

  • Working under pressure in production environments running production customer workloads and services

  • Self-starter mindset with a strong drive to learn and own engineering initiatives to promote a culture of continuous improvement, and engineering excellence.

Required Skills

  • 5+ years of experience in a core DBA activities with experience in product Development and Operations, Site Reliability, Systems or comparable Cloud Engineering position.

  • 5+ years experience in Database Management and troubleshooting with live production databases using a Microsoft SQL server stack

  • Ability to install and configure standalone or clustered instances of Microsoft SQL Server 2016 / SQL Server 2017 / SQL Server 2019 on Windows Servers

  • Performance tuning, analysis, and diagnosis using SQL Profiler, Windows Performance Monitor, and some third-party performance tools

  • Ability to monitor and maintain backups using either SQL Server or third-party tools

  • Knowledge of Microsoft SQL Server security best practices

  • Ability to work with Support and R&D on identifying and resolving customer issues

  • Experience in one of the following Scripting languages: Python, PowerShell, Bash, Shell Script.

  • Experience with monitoring and logging services (e.g. Elasticsearch, Wavefront, Uptime, Solarwinds, or similar).

  • Experience with Configuring and troubleshooting Web applications to ensure SLA compliance.

  • Excellent written and verbal communication skills.

Preferred Skills

  • 5+ years of experience with Unix/Linux/ Windows Operating system

  • Experience in Ansible or knowledge of similar configuration management tools like Chef, Puppet, etc.

  • Experience with Jenkins or similar build automation tools.

  • Experience with cloud-based infrastructure and services such as vSphere products, AWS, and network software like BIG-IP, DYN, Route53 etc.

  • Experience with web application configuration (e.g. IIS, Tomcat, etc.) , troubleshooting and system administration tasks.

  • Experience with third-party performance monitoring tools such as SentryOne.

  • Experience with Atlassian products JIRA, Bitbucket, and Confluence

The position is eligible for JoinEUCeng referral campaign

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Engineering and Technology

Subcategory: Site Reliability

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2022-04-17

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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