Job Information
Actalent Service Technician in Wichita, Kansas
Job Title: Service Technician
Job Description
We are seeking a dedicated and skilled Service Technician to join our team. This role involves traveling to customer locations both domestically and internationally to install, troubleshoot, and service equipment. The ideal candidate will demonstrate our core values of Truth, Team, Heart, Drive, and Joy while representing the company in a positive and professional manner.
Responsibilities
Travel to customer locations to install or troubleshoot equipment with a high regard for customer service and quality.
Install and service all equipment in accordance with drawings and engineered specifications.
Oversee installation projects onsite by delegating, communicating, training, organizing, and facilitating effectively.
Follow safety guidelines at all times and report any violations to management.
Perform in-house assistance to various teams when not in the field.
Complete required installation paperwork and expense tracking online.
Other duties as assigned.
Essential Skills
3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products.
Proven understanding of electrical/mechanical applications, project management, and quality assurance programs.
Ability to travel domestically and internationally, including weekends, up to 75% of the year and for extended periods of time.
Strong oral and written communication skills.
Excellent customer service, technical, and troubleshooting skills.
Sound organizational skills and proven ability to delegate tasks.
Additional Skills & Qualifications
Experience in the amusement industry as a maintenance or electrical technician is preferred.
Experience in working with heavy equipment or machinery as a traveling service technician.
Mechanical inclination and aptitude regardless of industry experience.
Experience with customer relations.
Proficient in using hand tools, power tools, and various technical equipment.
Knowledge of pneumatics, hydraulics, schematics, electronics, and wiring.
Work Environment
This role involves traveling to client locations 60% to 80% of the time, with the goal of reducing travel to closer to 60% once fully staffed. Travel includes both national and international locations, with major projects potentially requiring 3-4 weeks on the road. The majority of travel engagements are less than a week for one client. The position is onsite but offers flexibility for remote work, which will require more travel initially for training.
Pay and Benefits
The pay range for this position is $75000.00 - $85000.00
Medical (2 plan options)• Health Savings Account- company contributes $650 annually• Flexible Spending Accounts• Dental• Vision• Employer paid short-term disability and basic life/AD&D insurance• Voluntary life/AD&D Insurance• Voluntary long-term disability insurance• Voluntary supplemental benefit plans (accident, critical illness, hospital indemnity)• 401k (company match up to 3%)• Employee Assistance Program (EMPAC)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position will be accepting applications until Jan 1, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.