Rockwell Collins Service Center Coordinator - Wichita Customer Service Operations in Wichita, Kansas

Requisition ID: 14319

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Service Center Coordinator - Wichita Customer Service Operations to join our team in Wichita, KS (1090). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

Performs a wide range of internal Service Center/Base administrative and customer service duties which assist in providing efficient Service Center/Base operations. Assignments require applying working knowledge of center/base procedures and workflow activities. Requires working knowledge of SAP and other computer tools. Duties performed under direct to very little supervision.

Job Responsibilities

  • Under direct supervision, directs customer inquiries regarding scheduling, quoting, and tracking of equipment repairs.

  • Unpack customer equipment returned for test/repair from customer. Coordinate and create routine documentation of receipt, repair schedule of equipment necessary to comply with RCI policies and practices. Prepare repaired equipment and required documentation for return shipment to customers.

  • Utilizes enterprise systems (SAP) to input or extract routine repair/material data for the center/base.

  • Screens and directs incoming calls of basic customer inquiries.

  • Assists in interface with intra-company departments relative to warranty, credit, billing, and taxes for repairs and sales of stock.

  • Assist in maintaining the accountability system on Collins Rental/Exchange units and help coordinate movements of units with customers and pool coordinators in CR to allow for effective and efficient processing of orders.

  • Normally receives detailed instructions on all work, but follows established procedures on routine work. Requires instructions on new assignments.

Basic Qualifications

High School Diploma or equivalent

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.