Job Information
Johnson Controls, Inc.* Regional National Accounts Technical Service Manager in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13128460
As a Regional National Accounts Technical Service Manager (RTSM) within our Ducted Systems (DS) business, you will work with distributor local companies focused on Residential, Commercial and Ductless products, equipment, applications and customer satisfaction. This role is a key line of support for our customers and will be involved with the distributor sales, service, training and warranty team members to provide support for DS product. You will also have a full understanding of our products, the distribution channel partnership and our business goals and strategies and will present product information to internal and external audiences.
THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP.
How you will do it
Support Residential Unitary Distribution channel development with assigned distribution partners.
Provide process and personnel training for distributor personnel.
Coordinate assigned new distributor technical services launch process.
Conduct and communicate detailed warranty system analysis to provide information for discussions with distribution channel partners for warranty claim reductions.
Provide Residential product information, knowledge and application support.
Provide critical job site support and customer satisfaction activities related to Distribution Channel partners, Contractors and Consumers, utilizing customer knowledge, market conditions and product knowledge.
Conduct damage and Injury investigation related to Residential and Commercial product field issues.
Assist in providing applications andstart-up/commissioningassignments when requested.
Provide critical problem job site support.
Participate in activities such as Service Advisory council, Technical Service conferences, Technical Service Manager monthly meetings and distributor/dealer meetings. Spoken or pre-recorded video sessions are required of the RTSM.
Compliment the Residential call center support team, and provide Level 3 situational awareness, customer satisfaction criteria and technical support to drive positive business relationships with customers. Use Salesforce Service Cloud, SAS warranty system, SAP and other business tools to provide data and feedback for that technical support.
Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services and DS Academy team.
Participate in DS New Product Introduction processes (D3/RCLP) as input for Voice of the Customer related to application, installation, commissioning, field problem resolution, etc.