BG Products, Inc. Product Technical Service Representative (Wichita) in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10858928 The Technical Service Representative (TSR) role will work as a key member of the Technology Department to provide first class, professional service to the BG Distributor network. This position provides customer service support and resolution of routine/non-routine problems regarding client's product or services. The TSR will be a primary resource for field inquiries and/or assist in educating on BG products and product applications. This position may also be used as a resource for the improvement or development of current and new product (and) service applications. Duties and responsibilitiesAssess and resolve Distributor inquiries, requests and complaints regarding product use and application, primarily by phone/email, to ensure that customer inquiries are resolved as effectively as possible.Exercise sound judgment in making decisions within established written procedures for each product inquiry, which may include logging data requests, gathering data from multiple department sources, tracking progress in database format and reporting back in a timely fashion to resolve issues.Maintain electronic and/or written databases of letters, forms, technical advice, procedures, information given, and product requests and complaints to ensure accuracy of information and efficiency when dealing with distributors.Assess both internal and external customer needs, and ensure efficient and effective resolution of these needs, in a busy and sometimes pressured/emotional environment.Encourage/solicit feedback on products and services and recognize the changing needs of product opportunities by making recommendations for improvements.Extensive knowledge gained from training, day to day contacts, accessing databases and integrating systems information will be critical to the success of this role primarily with design/function of various automotive systems (engine, powertrain, climate control) and how product characteristics affect these systems.Other duties as assigned. QualificationsBachelor's degree in Physical Science or related field required.Minimum of two years experience in petroleum or allied industry.Experience in R&D and QC testing preferred.Experience in the automotive or related industries most preferred.Must be computer literate with good knowledge of MS Excel, MS Word, and Adobe Acrobat BG Products, Inc. is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.