Limitless Male Patient Experience Representative in Wichita, Kansas
JOB TITLE: Patient Experience Representative
EMPLOYER: Limitless Male Medical
REPORTS TO: Director of Business Development and Clinic Supervisor
EFFECTIVE DATE: Immediately
SUMMARY: Our company is looking for a Patient Experience Representative to help us grow our clinic in Wichita, KS! This person must be outgoing and personable with patients, have previous sales experience , work well under pressure, and be knowledgeable in patient education and sales role. This person must also be able to multitask and be detail oriented. This role serves as the liaison between the professional medical staff and patient. Insurance and billing experience are preferred, but not required. Full product and service training is provided.
DUTIES AND RESPONSIBILITIES:
Provide excellent customer service to patients and build lasting relationships with them.
Ability to discuss and explain all services and products offered in clinic.
Willingness to learn all functions of insurance and billing.
Meet face to face with new and existing patients to discuss the process of the treatment plan and the financials involved.
Ensure that all patients are following the treatment program set in place and follow up with any patient experience questions.
Prioritizing calls to patients who miss a treatment payment.
Help order patient medications using clinic protocols.
Must be hands on and willing to jump in and help as a part of the clinic team.
Follow up on tasks in a timely manner and must be organized and efficient with time management.
Ability to work with computer programs such as an EMR, Zoho, and Quest.
Work with the Marketing team to develop and facilitate new ways to increase patient flow and retention.
Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data.
Will manage numerous direct reports from each location and communicate regularly.
Must be a professional leader who drives a positive culture and a patient first mentality in all clinics as well as champions the Limitless brand.
Performs other related duties as assigned
Exceptional people skills and communication skills
Previous sales and customer service experience.
Works well in a fast paced always changing environment
Able to multi-task between all clinics
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Patient Customer Service - Manages difficult or emotional patient situations; Responds promptly to patient needs;
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Why Limitless Male Medical Clinic?
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them.
About the Organization
What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!
How We Change Lives
At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
Competitive salaries and benefits
Opportunities for growth and development
Health, Vision, and Dental Available
Appreciation and recognition
Limitless Male Clothing Discounts
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