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Sedgwick County* Outreach Associate COVID-19 in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11749029

Location: Wichita, KS, US

Company: Sedgwick County

Department: Health Department

Pay: $13.30 per hour

Work Schedule: 8:00 AM - 5:00 PM, Monday - Friday with evening and weekends possible

This is a temporary position in the Sedgwick County Health Department for COVID-19 response. Provides outreach to residents, businesses and community partners regarding COVID-19. Responds to COVID-19 related questions from the public and businesses and organizations via phone call or email. Provides education. Directs calls and emails to subject matter experts as needed. Ensures a response to all calls and emails within one day. Provides advanced clerical work and customer service. Ensures client confidentiality.

Provide outreach to residents, businesses and community partners regarding COVID-19

+ Follow call procedure to contact businesses and agencies and offer information regarding COVID-19 and vaccine clinics being held in their area. Follow-up as needed.

+ Generate flyers for vaccine clinics.

+ Provide neighborhood canvassing in the areas of vaccine clinics, which includes placing door hanger vaccine information on doors, delivering flyers to neighborhood vaccine clinics, etc.

+ Provide COVID-19 outreach at vaccine clinics at events.

+ Collect requested data using electronic systems

+ Follow designated workflows and communicate with supervisor as necessary

+ Produce daily report of activities

Respond to COVID-19 related questions from the public and businesses and organizations

+ Respond to calls and emails using good customer service and listening skills

+ Provide accurate and up-to-date information about COVID-19 to clients

+ Direct calls and emails to subject matter experts as needed, following procedures.

+ Accurately and timely document all calls and emails in call log

+ Assist in researching and creating responses to questions

+ Follow HIPAA policies

Perform other COVID-19 response duties

+ Communicate needs, concerns, and issues to supervisor

+ Assist with daily report creation, as needed

+ Communicate with partner organizations, as needed

+ Perform data entry and other clerical duties for COVID-19 Response as assigned

Minimum Qualifications: High school diploma or equivalent, including or supplemented by course work in bookkeeping, accounting, or related customer service work. Good customer service skills. Per Sedgwick County policy, this is a driving level position that requires a valid Kansas driver’s license without restrictions and current proof of automobile insurance.

Preferred Qualifications: Post-high school course work in customer service-related area. One year of experience in fiscal work and/or customer service environment. Work experience in a public health department. Bilingual in English and either Spanish or Vietnamese.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special ass istance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.