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Meritrust Credit Union Member Support Associate I in Wichita, Kansas

As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in all aspects. Member Support Associates are expected to passionately embrace our mission, recognize that we are unique individuals committed to one team, participate as a servant leader, and approach opportunities with a productive attitude.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Present a positive image of the Credit Union by:

-Acting with integrity

-Focusing on delivering excellent member experiences

-Owning your attitude

-Practicing open communication

-Being an active team player

• Maintain confidentiality in all Credit Union and member matters

• Present a positive, successful image of the credit union through a professional appearance and courteous attitude.

• Follow safety and security policies and regulations

• Thoroughly research member relationships to evaluate how Meritrust can better serve them

• Determine, meet, and solve members’ needs, challenges, and questions over the phone

• Actively promote and educate callers about Credit Union products and services through phone contact within the guidelines of the established quality program

• Create a climate where callers feel valued and respected

• Meet and/or exceed set performance goals

• Use time effectively – is creative and adept at utilizing small blocks of off-phone time within established guidelines

• Perform account maintenance

• Perform electronic teller functions

• Perform eServices maintenance

• Perform research and makes corrections and/or refunds on accounts when necessary

• Understand, educate and assist members with Meritrust online and remote services

• Complete annual Meritrust education and development program

• Be a champion of and for change

• Previous customer service experience preferred

• Previous financial institution experience and/or knowledge of principles and practices of a financial institution preferred

• Excellent oral and written communication skills

• Ability to operate applicable PC programs necessary for job function

• High School diploma or equivalent

ID: 2021-2753

Hours (i.e. Mon-Fri 9am-6pm & some Sats 9am-12noon): Mon-Fri 8 am to 5 pm and Saturday rotation 9am-12 noon

Street: 151 N Main

External Company Name: Meritrust Credit Union

External Company URL: www.meritrustcu.org

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