Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12949911

Responsibilities & Expectations:

• Provide support for technical issues and initiatives related to integrated applications and systems, via ticketing system and phone queue.
• Work with business units to ensure file movement is completed for daily processing
• Monitor nighttime processes to ensure completion
• Coordinate issue and support resolutions with users, vendors, and/or internal service groups.
• Subject matter expert for, and provide administration, management, and support of information systems applications, including continual education and practical learning.
• Perform periodic updates and installation for information systems.
• Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems.
• Update and write documentation and procedures and provide related training
• Troubleshoot tier 2 issues and coordinate resolution with users and internal service groups
• Monitoring and resolution of issues sent via department help desk and CRM; reassignment of tier 2 issues to additional Information Systems staff for resolution.
• Identify opportunities for potential changes to environment based on user feedback and report to supervisor
• Monitors changes in business needs, making recommendations for changes as appropriate.
• Assist with application-level user provisioning for new hires, personnel changes, and terminations, as needed.
• Assist with completion of daily tasks including monitoring and logging, as needed.
• Following established departmental procedures and checklists, as well as bank policies.
• Utilization of system analytics and automation within the department
• Completion of development project support work as assigned, including merger data conversion support
• Assess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported systems and areas
• Follow established Information Systems policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank
• Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Other duties as assigned by supervisor or department head

Required Skills & Education:

• Effective communication skill
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills

Qualifications:

• 2+ years of IT Support
• Working knowledge of office practices and procedures
• Effective communication, time management, and organization skills