Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12861335

Responsibilities and Expectations

1. Provide support for tier 1 technical issues and initiatives related to integrated applications and systems, via ticketing system and phone queue.
2. Coordinate issue and support resolutions with users, vendors, and/or internal service groups.
3. Become subject matter expert for, and provide administration, management, and support of information systems applications, including continual education and practical learning.
4. Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems.
5. Update and write documentation and procedures and provide related training
6. Administration and management of department intranet pages and documents
7. Troubleshoot tier 1 issues and coordinate resolution with users and internal service groups
8. Monitoring and resolution of issues sent via department help desk and CRM; reassignment of tier 1 issues to additional Information Systems staff for resolution.
9. Application-level user provisioning for new hires, personnel changes, and terminations.
10. Manage and complete daily tasks including monitoring and logging.
11. Following established departmental procedures and checklists, as well as bank policies.
12. Utilization of system analytics and automation within the department
13. Completion of development project support work as assigned, including merger data conversion support
14. Assess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported systems and areas
15. Follow established Information Systems policies and procedures
16. Follow established internal control policies
17. Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
18. Other duties as assigned by supervisor or department head

::: {align="left"} Required Skills & Education :::

• Effective communication skills
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Working knowledge of office practices and procedures
• Effective communication, time management, and organization skills

::: {align="left"} The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. :::

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Who we are

Equity Bank, a full-service, \$5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.\ \ At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. Were searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.\ \ Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

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