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Kansas Department of Commerce Humana Training Specialist (Wichita, KS) in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11468162

Humana Training Specialist (Wichita, KS)


Date Posted:


Requisition Number:







Call Center

Pay Rate:



The Training Specialist is responsible for providing assessments, planning, developing, delivering, and evaluating employee training. The Training Specialist will also oversee implementing effective methods to educate/enhance individual and team performance with the ability to recognize opportunities of improvement.

Minimum Requirements

Assessment of Training Needs. Typical tasks: provides and/or develops guidelines and methods to assess training needs; conducts surveys to determine training needs; consults with all levels of management regarding individual, or organizational problems and assists in identifying training-related solutions when appropriate, identifying specific outcomes of training, develops or assists in the development of curriculum to achieve company goals and objectives; monitors training plans and updates depending on changing training needs; advises management of training needs.

+ Development and Delivery of Training. Typical tasks: provides technical expertise regarding training design, methods, and techniques to trainers, managers, and supervisors; coordinates planning and program development of technical training; designs, implements, and delivers supervisory training as directed by the Call Center Manager; conducts train-the-trainer courses for trainers, supervisors, and managers as needed.

+ Training Evaluation. Typical tasks: develops training evaluation criteria and methods; assists management to develop monitoring mechanisms, such as action plans to determine the effectiveness of training; reviews out-service training to determine its relevancy to the organization; evaluates training provided by outside contractors to ensure it met organization needs; determines the effectiveness of training by reviewing electronic evaluations of trainee and discussions with management.

+ Training Administration. Typical tasks: develops or assists in the development, writing, interpreting, and monitoring of training policies, procedures, and manuals; coordinates and maintains systems, at times computerized, for training records, nominations, selections , evaluations, equipment, and training facilities.

+ Miscellaneous. Typical tasks: participates in special studies and projects regarding new systems, programs, policies, or procedures; attends training and other developmental activities and keeps current on developments in the training field to maintain a high level of knowledge and competence; performs other duties or special projects as required.

Minimum Requirements:


+ Experience coaching/mentoring and facilitation.

+ Ability to communicate effectively; orally and in writing.

+ Able to utilize personal computers and associated software, including Microsoft Office applications.

+ Possesses and applies a broad knowledge of training and development techniques, tools, and processes.

+ Ability to present/facilitate a wide variety of training to diverse audiences.

****Viable Candidates Identified ****