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Chance Rides Manufacturing, Inc. Field Service Technician in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11814428

Chance Rides Manufacturing is currently seeking a Field Service Technician to install, troubleshoot, and maintain Chance Rides extensive product line of amusement rides, coasters, carousels, trains, wheels, and people movers. This position reports to the Customer Service Manager.

Job Duties:

+ Follow safety guidelines and others in the field do so; report such violations to management

+ Self-direction and self-motivation key for successful job performance and job duties

+ Utilize mechanical and electrical knowledge to comprehend the facets of design, manufacturing, assembly, installation, and troubleshooting of products

+ Travel as needed to customer locations (national and international) to install or troubleshoot with high regard to timely customer service and quality

+ Oversee installation projects onsite by delegating, communicating, training, organizing, and facilitating effectively

+ Any other duties as assigned by manager

Job Expectations

+ Represent Chance Rides with a positive and professional manner while in the field

+ Team player with co-workers and customers in creating and implementing successful installations and solutions while troubleshooting

+ Communicate clearly and effectively with Customer Service Manager, Product Support Manager, customers, and other representatives

+ Utilize experience and a wide degree of independent judgment & decision making to plan and accomplish goals; perform a variety of tasks related to field service and meet deadlines

+ Work to improve systems, practices, expenses in regard to customer and field service

+ Support manufacturing as needed to gain product knowledge and team building

+ Timely project status report and expense reporting while also meeting various required timelines

Job Requirements

+ Bachelor’s degree in an engineering or technical field preferred

+ Minimum 3 years of experience in the amusement industry

+ Mechanical, electrical, hydraulic, pneumatic, and controls knowledge overseeing assembly and/or installation of quality specialized products preferred

+ Proven understanding of electrical/mechanical applications, project management, and quality assurance programs

+ Ability to travel domestically and internationally 60-70% of the year, potentially more, and sometimes for extended periods

+ Strong communication (oral and written), customer service, technical, troubleshooting skills

+ Sound organizational skills, proven ability to delegate tasks, and experience with customer relations a must

+ Strong computer and mobile device skills a must

+ Ability to manage time to arrive on-time and as scheduled to job sites and work within established guidelines and/or customer requirements

+ Valid driver’s license with good driving record; valid passport (or ability to obtain one)

+ Familiar with ASTM safety standards a plus

Location home base: Wichita, Kansas

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year


+ 401(k)

+ 401(k) matching

+ Dental insurance

+ Employee assistance program

+ Flexible spending account

+ Health insurance

+ Health savings account

+ Life insurance

+ Paid time off

+ Relocation assistance

+ Vision insurance


+ Day shift

Work Location: On the road