Emprise Bank Digital Support Team Lead in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11297678 At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are currently seeking a Digital Support Team Lead Specialist to join our team in Wichita, KS. In this role, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, digital payment support, and consultative selling.A successful candidate will have:Exemplary customer service experienceConfident and articulate communications skillsInitiative and strong work ethicProblem resolution skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Engage with customers to recommend products and services based on their financial needsProvide technical support for customers on digital inquiriesMonitor, process, and complete transactions and appropriate documentation per customers requestMonitor electronic communication from multiple digital channelsEscalate issues and notify other departments as necessaryBuild rapport and establish trust with clients and team membersEffectively apply product and market knowledge to create solutions for customer objectivesCreate an environment that motivates employees to achieve goals, provide consistent coaching and timely feedbackOther duties as outlined within the scope of the jobEmprise Bank remains committed to the health and well-being of our employees, candidates, customers and communities. We have implemented the following measures to do our part as an employer in fighting COVID-19:Precautionary measures to ensure the safety of our employees and customersMaintaining social distance by limiting the number of customers in our lobbiesPhysical barriers for added protectionAdditional sanitation stations available for customer useInnovative digitized customer touch points to reduce in person contactsRequirementsHigh school diploma or equivalent required2+ years of customer service experience requiredSuccessfully pass a credit check required1+ years of bank experience requiredPrevious sales experience preferredProficiency with large server based applications and Microsoft Office products preferredHours:40 hours any shift during that timeMonday Friday: 7:30 AM 8:05 PM (hours will vary)Saturday: 8:30 AM 2:00 PM (Rotating)BenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!Emprise Bank employees will tell you: I am valued and appreciated. "I am trusted with responsibility.""There is constant recognition for a job well done." I work reasonable hours that let me get home to my family every night. To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.