Cox Communications Inc.* Data Analyst III- Contact Center Business Process Analysis in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11468178
Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, US
Other Locations: Phoenix, AZ; Wichita, KS; Baton Rouge, LA; Omaha, NE; Las Vegas, NV; Oklahoma City, OK; West Warwick, RI; Chesapeake, VA;
Division: Cox Communications Inc
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 202100815
Responsible for measuring and assessing the effectiveness of departmental processes and procedures. Ensuring quality processes and programs are being utilized and are effective by developing performance measurements and communicating performance relative to standards. Ensure optimal efficiency by monitoring work quality; delivering reports, statistics and recommendations for improvement.
+ Serves as a contact for customers or client groups, internal and external to the department, for data research, document, spreadsheet and report compilation and design
+ Reviews report usage and requirements with client groups to ensure relevance and alignment with customer needs and documents report enhancements
+ Understands taxonomy of Knowledge Management and related systems.
+ Maintains, reviews and/or analyzes data files, tables and reports for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed
+ Compiles or imports data from various databases into specialized software, databases or tools in order to generate reports to support various departments
+ Provides and conducts trend analysis to support business operations; may include budget modeling.
+ Writes reports, creates charts, presentations and timelines in support of department or business operations.
+ Identifies, researches, and resolves discrepancies in analytical procedure or cross-functional methods.
+ Interprets operational requirements for inclusion in studies and analysis.
+ Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
+ May write code to automate reports and templates and consolidate data into reports and knowledge.
+ Demonstrates working knowledge of applied mathematics, assessment Instrument design & performance assessments
+ Displays working knowledge of applied survey sampling and statistics for all modes of social science data collection for such statistical methodologies as: univariate and multivariate distributions, data modeling using regression, analysis of variance, and the generalized linear model.
+ Conducts business impact analyses and validation studies and market research through all stages: concept formulation, definition of metrics, determination of appropriate statistical methodology, research evaluation, and final research report.
+ Performs estimation of variances, the calculation of standard errors, and imputation
+ Appropriately applies weighting of various sampling and data collection designs
+ Applies quantitative methods of social science data analysis
+ Utilizes survey research literature, methods, and processes
+ Uses and may program statistical analysis software
+ Supports capability development within the delivery organization; including reviews, gap assessments and work to source and deliver strategies.
Typical Training / Experience – Typically requires BS/BA in related discipline; Generally 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification required in some areas Dept/Org
Scope & Impact – Seasoned professional contributor with responsibility for an advanced area of work in the professional field; May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results
Problem Complexity – Performs advanced areas of work for the professional field; Identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems
Autonomy – Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; Receives technical guidance only on unusual or complex problems or issues
Knowledge – Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices
Primary contribution is in applying knowledge (product, industry, prof