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R.D. Henry & Co. Customer Service Representative in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11615622

Customer Service Representative

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

ABOUT THE ORGANIZATIONSince our founding in 1981, R.D. Henry & Company has been focused on delivering high-quality, beautiful cabinetry that enhances the heart and soul of our customers' homes. As time has passed we have grown, changed and adjusted, but one thing remains the same: Our commitment to being a family-run and family-oriented company. We take care of our customers and help them achieve their dreams; dreams they sometimes wait a lifetime to realize. Providing an uncompromising value, unique choices and exceptional customer service is not just some fancy saying, it is our promise.For many businesses, there comes a time when changes must occur to better share their story and reflect their core beliefs. For us, our change is about communicating that we make more than just boxes; we make beautiful kitchens and we will work to make every step of selecting custom cabinetry as simple as possible for our customers.


This position supports the activities and responsibilities of the Customer Service Department.

Job Duties and Responsibilities: Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps

+ Responsible for account management for all assigned customers

+ Assist with reviewing assigned customer orders, requests and concerns and handle appropriately

+ Assist in entering orders and warranties, as needed

+ Research items; provide information and answers to customer’s questions

+ Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)

+ Develop knowledge of product and services effectively and be able to convey information to customers

+ Provide timely resolutions to customers at all times

+ Understand and adhere to all established processes and policies

+ Monitor and track all open and pending orders of assigned customers

+ Document all daily activity in CRM database to track calls and emails to customers

+ Manage all outsourced product for assigned customers

+ Process credit memos

+ Communicate with factory representatives in a clear and professional manner

+ Complete, scan and file necessary paperwork

+ Audit orders to ensure compliance

CATEGORYCustomer Service

POSITIONCustomer Service Representative


+ 1-2 years of Customer Service experience in a Manufacturing setting

+ Results oriented while maintaining strong attention to detail

+ Ability to maintain an exceptional customer service attitude at all times

+ Proficient computer skills, including Microsoft Word and Excel

+ Ability to meet deadlines and department expectations

+ Ability to follow processes and directions while demonstrating a willingness to learn

+ Strong verbal, written and organizational skills

+ Ability to solve problems in high stress, fast-paced environment

+ Strong negotiation and people skills required

+ Teamwork skills

Job Qualifications and Education

+ Cabinet experience preferred but not required

+ Work-related skill, knowledge and experience are required

+ Demonstrated skills in organization, planning, prioritization and time management.