Yingling Aviation Inc. Customer Service Representative in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10818391 Customer Service Representative - Weekends and HolidaysDate: November 6, 2018To apply: Please send resumes to GShepherd@yinglingaviation.comNo phone calls please.Equal Employment OpportunityWe participate in E-VerifyEqual Opportunity Employer (Minority/Female/Disabled/Veteran)Drug Free WorkplaceNormal working hours are:5 a.m. - 1 p.m. Saturday, Sunday and Company Observed HolidaysEqual Employment OpportunityWe participate in E-VerifyEqual Opportunity Employer (M/F/D/V)Drug Free WorkplaceSummary of Accountabilities:Provide excellent customer service to all flight line and related customers. Primary Duties and Responsibilities:1. Take service requests from customers, both internal and external. Coordinate with the line crew for all requests for service, including special requests from the shop, avionics, or flight department.2. Record all service requests and aircraft movements on the Work Request Log. Review log regularly and ensure that items are completed.3. Enter and bill out fuel and services on the computer. Collect payments for Line Service as well as all other departments. Control the cash drawer.4. Responsible for scheduling rentals and instructors, figuring flight tickets, collecting payments, and monitoring pilot eligibility and currency.5. Provide coffee, tea and ice upon customer request. Responsible for keeping supplies stocked. Monitor the transient lounge, pilot lounge, and vending area for cleanliness.6. Upon customer request, arrange car rentals, courtesy cars, and hotel reservations within company guidelines. 7. Monitor the Unicom, and answer planes when they call. - Take any request that they make, and comply with that order.8. Communicate with other shift's personnel. Read all notes, e-mails, etc to improve communication with other shifts.9. Responsible for answering the switchboard for all company telephone lines during non-business hours.10. Ramp awareness for incoming traffic and escorting duties11. Other duties as assignedThe above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.Education and Experience:1. High school graduate or equivalent2. 2 + years of customer service or related experience3. Able to work required schedule without deviation4. Must possess and maintain a current and valid driver's license5. Must meet the requirements of Airport Authority to be receive a badge and have no ramp restrictionsCommunication Skills:1. Ability to read and comprehend detailed instructions, correspondence, and memos2. Ability to write clear, concise correspondence3. Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization4. Good grammar and spelling skillsMathematical Skills:Basic math skills including adding, subtracting, multiplying and dividing.Reasoning AbilityBasic reasoning abilityComputer Skills:Proficient in Microsoft word, Excel, and e-mail skills requiredPhysical abilities:Able to lift up to 25 pounds