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Kansas Employer Customer Service Representative (Multiple Positions) in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12744448

Job Summary:The Customer Service Representative is responsible for responding to customer inquiries, and servicing customers accounts in a friendly and professional manner. Expands customer relationships through needs-based conversations. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUSTs character qualities.

Essential Functions:

  • All expectations described in the job descriptions essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
  • Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
  • Responsible for own contributions and works as a team to meet the 75% service quality standard.
  • High level of time management, attendance, and punctuality.
  • Responds to all incoming inquiries and service customers accounts with one call resolution.
  • Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
  • Expand customer relationships through needs-based conversations and offering appropriate products and services.
  • Follows procedures to prevent losses and identify potential fraud.
  • Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
  • Complete any other responsibilities as assigned.

Physical Demands:Extended period(s) of time may be spent viewing a personal computer, sitting, standing, walking, time talking on the telephone, and typing. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions.