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DH Pace Company Inc Customer Service Representative-Day & Evening shifts! in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11427107

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DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative?to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions.


Position overview:


+ Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.


+ Promote all products, services, and quote accurate pricing when appropriate


+ Gather information from the customer to ensure accuracy for our technicians.


+ Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need


+ Represent the company in a professional manner with good customer service and verbal communication skills


+ Maintain and promote a positive attitude toward customers regardless of the circumstances


+ Other responsibilities as assigned


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This is an excellent?entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!


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Qualifications:


+ High school diploma or GED required


+ Two (2) years of customer service experience, or administrative work preferred


+ Must be able to work independently with little supervision


+ Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks


+ Excellent verbal and written communication skills


+ Must be proficient with technical applications, including Microsoft Office Suites


Why DH Pace?


DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in?24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.


Our comprehensive benefits package includes:


+ Competitive base pay


+ Medical, dental, and vision options


+ 401k retirement plan + match


+ Paid time off plan


+ And more!


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Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.


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Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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