ADT (Protection 1) Customer Service Representative (1814447) in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10784473 Job Summary:You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You're not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!Scheduling: Several Shifts AvailableCompensation: $14.12 per hour to $16.81 per hour depending on call center experience plus a 10% shift differential if applicable.Orientation and Training: Orientation and training for this position will begin Monday, Oct 29th for approximately 4 weeks from 8:00am - 5:00pm. Paid training.Why do you want to be an Everyday Hero? Why ADT?ADT offers full benefits on the 1st of the month after 31 days of employment.(Medical, Dental, Vision, 401IK with 5% matching. Paid vacation time (We all need to recharge our batteries at some point.).$7,500 Tuition Reimbursement. A great environment. Everyone says it. We mean it. Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them. Our Ideal Candidate looks like this:High school diploma or equivalent requiredSome college ideal; degree preferredCall center experience highly preferredMinimum of one (1) year of customer service experience requiredTechnical aptitude, problem solving skillsSuccessful completion of online pre-employment assessment