Daniel's Moving & Storage Customer Service - Move Coordinator in Wichita, Kansas

Description

Customer Service Representative - Move Coordinator

Daniel's Moving & Storage, an Atlas Van Lines agent, is looking for quality-minded individuals for our Customer Service Department.

Essential Functions The position of Coordinator is to act as a liaison between accounts, customers, sales staff and various departments to ensure a smooth relocation process that meets with shipper and client expectations.

Job Duties include, but are not limited to:

  1. Serve as initial contact to ascertain shipper needs, set expectations, and secure agreement for survey, where appropriate, to maximize sales revenue.

  2. Process survey results in timely and efficient manner to ensure positive customer and account satisfaction. Review and explain all charges associated with relocation.

  3. Register orders and generate appropriate documents in accordance with company guidelines to produce consistently formatted paperwork.

  4. Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and confirm that we are consistently meeting customer expectations. Complete a twenty-step process for a successful move.

  5. Schedule required third party services in order to meet customer requirements/expectations and ensure a timely load schedule.

Requirements

Requirements: Experience in Moving & Storage is preferred.

Movers Suite experience a plus.

Must be PC efficient, possess proficient ability to use Excel, Word and Outlook.

Excellent communication (verbal & written) skills.

Fast paced position requires capability of working under pressure.

*The best way to apply is directly through our HR site - if you apply through a smart phone, please know that your application will be incomplete - it is BEST to apply on a COMPUTER, this allows your application to be COMPLETE when it is submitted. The more information we have, the better we can review the information to hire. *

Location: 7716 East Osie Street Wichita, KS 67207 United States

Base Pay: $31,200.00-$35,000.00 / Year

Employee Type: Full-Time - Admin

Job Category: Customer Service, Administrative, Transportation

Industry: Relocation, Transportation, Warehousing

Required Degree: High School

Manage Others: No