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ConvaTec Customer Service - Confirmation Specialist in Wichita, Kansas

Make a positive difference in others’ lives at a job where you can say you truly love what you do! We're honored to announce that 180 Medical has once again been voted one of the Best Places to Work in 2022. We feel this is because we truly care for our employees as much as our customers.

Great things about working for 180 Medical:

• Work from home opportunities; Hybrid schedules

• Competitive pay plus incentives, gift cards, etc.

• Onsite workout/gym for all employees.

• Eligible to promote within company at 6 months.

• Culture built on integrity and putting people first.

• Work with some of the best people you'll ever meet!


Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.

Job Duties:

  • Coordinate and follow-up with Medicare patients; ensure shipments confirmed before shipped;

  • Confirm Medicare orders with customers by phone and via email;

  • Assist with other special projects to support company goals as needed;

  • Respond and resolve phone calls regarding orders & customer service issues;

  • Request Medicare documentation as needed;

  • Contact medical facilities to obtain required information for potential clients;

  • Update patient information within internal database;

  • Place or update change orders in system;

  • Provide appropriate follow-up with patients;

  • Renew insurance prior authorizations;

  • Other duties as needed.

Qualifications and Requirements:

  • Possess excellent administrative skills

  • Professional communication skills with facilities, customers, etc.

  • Ability to reason, problem solve, and think outside the box

  • Multi-task with strong organization skills; effectively prioritize tasks

  • Proficient in Microsoft Office programs

  • Excellent attention to detail

  • Reliable/dependable; team player that works toward greater goo

  • Flexible and adaptable to ongoing changes in medical industry

Physical Demands:

  • Required to sit, stand, walk, and occasionally bend and move about the facility.

  • Infrequent light physical effort required.

  • Occasional lifting up to 30 lbs.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!