Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917194

Responsibilities & Expectations

1. Deliver Superior Customer Service and Customer Experience

• Demonstrate excellent customer service skills with both external and internal clients.
• Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter.
• Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions.
• Be able to effectively communicate and be understood by customers and partner departments.
• Work jointly with other departments to provide an enhanced customer experience.
• May train or mentor new representatives.

2. Accurately Perform Financial Transactions & Functions

• Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
• Adhere to bank and/or retail operating procedures and protocols.
• Be able to apply critical thinking to find effective solutions and resolve customer concerns.

3. Refer or Sell Bank Products and Services

• Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
• Expand existing customer relationships.
• Market bank products and services.
• Outbound call projects in line with company strategic objectives
• Proactively make referrals to other business lines that result in additional revenue to the bank.

4. Demonstrate Compliance with Applicable Laws and Regulations

• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.
• Actively work with customers to understand each customers normal account activity, as appropriate for this position.
• Complete periodic compliance training.

5. Regular and Reliable Attendance

6. Perform other duties as assigned or required

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::: {align="left"} Required Skills & Education :::

• High School Diploma or equivalent
• 2+years Customer Service experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions