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Textron Customer Account Manager in Wichita, Kansas

Customer Account Manager



The Customer Account Manager (CAM) will support the Business Operations Team to forge lasting relationships and create meaningful experiences for our aircraft customers. The CAM will be responsible for supporting the Textron Aviation Sales team, managing new aircraft agreements and delivering aircraft to customers.


  • Administration and execution of domestic and international contracts from order placement through delivery

  • Serve as primary interface between Customers various functions within the company and applicable regulatory support departments/agencies required to bring the contract to a successful conclusion with customer satisfaction

  • Assist with delivery activities, transport customers & support special requests and facility tours

  • Represents the Company as the customer’s primary focal point from initiation of purchase agreement until completion and delivery of aircraft.

  • Applies Contract Administration principles, theories and concepts as well as provides sales support, avionics and interior capabilities. Has basic knowledge in at least one discipline and demonstrates the aptitude and willingness to expand learning and skill-base to a wide variety of job skills and personal competencies including those necessary for succeeding in the team-based environment.

  • Evaluates all purchase agreements relative to Textron Aviation’s financial exposure.

  • Assists Sales Department in the preparation of proposals requiring quotations for cost, schedule, weight, certification, etc. in response to requests by prospective customers. Possesses product knowledge and an understanding of Textron Aviation’s capabilities and applicable regulations.

  • Processes final specifications / aircraft orders to Manufacturing via SAP in strict compliance with production schedules to ensure constant production flow. Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests, and then authorizes the Company to accomplish the approved task.



  • Bachelor's Degree required in Business, Aviation, Engineering, Marketing or related field

  • Minimum 2 years relative experience required.


  • Professional and diplomatic demeanor

  • Excellent customer service skills

  • Process oriented

  • Ability to work under pressure and tight deadlines

  • Excellent written and verbal communication skills

  • Proficient skills with Microsoft Office (Word, Excel, PowerPoint and Access)

  • Ability to work with the public, customers, and cross-functional personnel

_ The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. _

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Sales

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 310255