Fidelity Bank Contact Center Talent Lead in Wichita, Kansas
CONTACT CENTER TALENT LEAD
The candidate for this position will serve as a leader to the Contact Center and a resource to the Contact Center Talent Manager. The candidate must be comfortable utilizing new technology and possess strong communication skills. The candidate selected for this position must foster teamwork across all areas of the Bank and effectively problem solve. The candidate must maintain strict standards of confidentiality and perform duties in a manner that supports Fidelity’s core values.
Requirements for the position include a high school diploma (or equivalent) (college classes in related field helpful), strong written and verbal communication skills, and the ability to demonstrate good self-control and patience in stressful situations. Minimum three years’ experience working with direct customer contact required and minimum one year of supervisor and/or data analysis experience preferred. The ability to work late and/or flexible hours is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)