Sedgwick County* Codes Specialist - Trades in Wichita, Kansas

This job was posted by : For more information, please see: Employer: Sedgwick CountyDivision: MABCDJob Title: Codes Specialist - TradesSalary: $14.474 HourlyVeterans' Preference is available for this vacancy. To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying. Job Description: Job Objectives:Issuance of Electrical, Plumbing and Mechanical permits applied for in person and through the Web. Must have a working knowledge of the Electrical, Plumbing and Mechanical adopted codes. Computer detail entry along with scanning and attaching support documentation into the provided software. Navigating GIS to establish the jurisdictional location of property and eligibility to apply for a permit. Will handle money. Phone answering and problem solving required. Essential Job Functions: Face-to-face customer permit processing and processes permit submissions from the webIssues Residential and Commercial permit(s) for: Electrical, Plumbing, and Mechanical for the City of Wichita and Unincorporated Sedgwick County.Vets application and verify completeness prior to issuance.Collects fees using cashiering best practices provided by department policies.Analyzes customer issues and presents solutions that fit MABCD accepted proceduresTrains contractors on how to use portal and IVR.Researches requests for timely and accurate responses to customers, public and other governmental agencies.Collaborates with internal and external departments for MABCD processes and information resolution/flow.Works on special projects as assigned.Responds to customer inquiries accurately by phone, email, FAX or in personHandles and documents inquiries and complaints.Uses proper etiquette including verifying customer hand-off and giving customer accurate information. Competencies: Customer Focus/Client Orientation: Makes customers/clients and their needs a primary focus of one's actions; makes a conscious effort to include diversity of input in all decisions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); acts with customers in mind and strives for continuous improvement in products and services. Gains customer trust and respect; meets or exceeds customer expectations.Decision Making: Makes timely sound, well-informed, objective and appropriate decisions. Compares data, information, and input from a variety of sources to draw conclusions. Takes action that is consistent with available facts, constraints, and probable consequences.Dependability: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.Stress Management/Tolerance: Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization.Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments. Job Standards:Minimum RequirementsEducational Requirements: High School diploma or GED required.Years of Experience: Two years clerical and customer service experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data.Preferred QualificationsEducational Requirements: Associates Degree or some college or trade courses.Years of Experience: Three years clerical and customer service experience with 3 years of construction experience and must be proficient with Microsoft Word, Excel, and Outlook. Good with details and ability to discern input requirements from submitted data. License, certifications, etc. ICC certificate(s) in Building, Plans Examiner, Residential Inspector, etc. Bilingual. Physical Requirements of Position: Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Testing/Screening Requested:KBI background check required. Drug, urine, and alcohol test. Must have valid Kansas Driver's License or ID. Equipment:Computer display screen, calculators, plat books, phone, multi-functional copier/fax/scanner machine, headset and typewriter. Work EnvironmentUsual working days/hours: Monday - Friday 8:00 a.m. to 5:00 p.m.Location of work: 271 W 3rd St. N. *Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice**This position may be filled or closed to further application without notice. M