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Mental Health Association of SCK Client Access 1 in Wichita, Kansas

Overview:Full Time Position Available

Registers clients in a pleasant, professional and timely manner, being sensitive to guest services. Conducts client/guaratnor interviews, explains MHA plicies, financial responsibilities and client rights. Conducts client/guarantor interviews, explains MHA policies, financial responsibilities and client rights. Handles all routine client inquiries related to the client access to services. Ensures all necessary demographic and financial data is obtained and accurately documented into the system. Answers phone calls in a courteous and efficient manner.

*Top priority given to bilingual spanish applicants.

Essential Responsibilities:

  • Ensures a high level of quality service provided to clients.

  • Ensures accuracy and completeness of daily Client Access tasks.

  • Enters required data in the system with emphasis on accuracy.

  • Validates existing data related to client and updating appropriately in the system.

  • Records comments in the system to permit timely and accurate follow up.

  • Requests and collects deposits, deductibles, copays and payment for non-covered services to reduce bad debt expense. Provides payment options in the form of cash, check, credit card, or other bank financing where applicable.

  • Maintains professional atmosphere at all times.

  • Answers telphone in a prompt and courteous manner

  • Responds to requests in a friendly, cooperative manner, as determined by feedback from clients, family membersm, and other employees.

  • Operates as a team with co-workers by approaching relationship in a manner which avoids antagonism and reduces conflict.

  • Attends and participates in meetings and is responsible for all information communicated at meetings.

  • Demonstrates respect and cooperation in all staff relationships and a genuine willingness to prevent or resolve inter-personal conflicts.

  • Demonstrates the ability to participate in and/or implement team decisions.

  • Actively participates in and encourages actions that promote good public relations with clients, families, and the community.

  • Makes sure Office Manager is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services or reimbursement or general client access services.

  • Ensures proper utilization of supplies and resources.

  • Maintains confidentiality of records relating to clients treatment.

  • All other job duties as assigned.

Position Requirements:

  • Must have a high school diploma or equivalent.

  • Enter level position however experience preferred

  • Bilingual spanish given top preference

Overview of MHA:

MHA provides a full range of mental and community health services to south central Kansas, and we have done so since 1957. Our clients range from 3 years old to 103 years old, and we strive to ensure that everyone gets the full benefit of our scope of services. From housing needs, to job training, to smoking cessation, to addictions treatment, and so much more, our 32 programs provide the wrap-around services that commercial therapy offices cannot.

As a 501(c)3 not-for-profit organization, we do not provide only those services that are financially lucrative for a private counselor. The vast majority of our programs are provided free of charge and are available for those simply in the interest of a stronger and healthier Wichita. Many of them are also based on referrals from other agencies whose limited scope does not allow them to render all the services that you may need.

MHASCK is just one of the 300 affiliate chapters associated with Mental Health America. We are a funded partner of the United Way of the Plains, and earn multiple state, local, and private grants as a result of our superlative success rate. These partnerships enable us to provide comprehensive services to our area at a scale and rate that makes us the preferred source for any and all mental health needs in the counties that we serve.

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled