Kansas Works Jobs

Bilingual Customer Service Representative (Spanish/English)

Job no: 502310 Work type: Intermittent Location: Wichita, KS Capability Area: Call Center

JOB DESCRIPTION:

Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.

This position requires an individual who is Spanish-language proficient at a conversational level.

NORC is seeking individuals to work as Customer Service Representatives on important studies to obtain information on issues such as cost and access to health care and the impact of higher education on the labor force. Customer Service Representatives, internally known as Phone Interviewers, play a significant role in collecting the data that drives our research. They are primarily responsible for screening and interviewing respondents over the phone to collect survey data. No sales or quotas!

IDEAL CANDIDATE:

The ideal Customer Service Representative:

• has good communication skills and basic computer knowledge,

• enjoys speaking with people from diverse backgrounds and professions,

• is looking for a part-time flexible working schedule, and

• is available to work weeknights and weekends.

  RESPONSIBILITIES:

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive.

• Administer survey using a pre-written script.

• Record survey answers verbatim.

• Maintain neutral and objective communication with respondents.

  REQUIRED SKILLS:

• Must be proficient in English and Spanish language at a conversational level.

• Knowledge of a Windows environment and can successfully move the cursor, use a keyboard and numeric keypad to navigate.

• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.

• Ability to talk on the phone within close proximity of others in a large production team environment.

• At least 18 years of age.

• Legally authorized to work in the United States.

  SALARY AND BENEFITS:

  The pay for this position will be $17.70 per hour, which is based on geographic location.

  This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

• 403(b) Retirement Plan

• Paid sick leave

• Paid holidays

• Paid orientation and training

• Free counseling and referrals through NORC’s Employee Assistance Program (EAP)

• Discount programs – like travel and electronics

  NORC’s Approach to Equity and Transparency 

  Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

  WHO WE ARE:

  NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

  EEO STATEMENT:

  NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

Advertised: May 3, 2024 Central Daylight TimeApplications close: