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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13093906

Remote Status:On-Site Position: Application Support Analyst II Department: IT Operations Location: Wichita, KS (on-site) Salary: Full-Time/Salary Shift: 1st, with some weeknights and weekends Jump start your career atEquity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank well help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations

1. 4+ years of operational banking experience required
2. Provide support for business initiatives related to applications and systems, via ticketing system and phone queue.
3. Coordinate business issues and support resolutions with users, vendors, and/or internal service groups.
4. Provide administration, management, and support of information systems applications and core banking applications
5. Perform periodic updates and installationsfor information systems.
6. Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems and services
7. Update and write documentation and procedures
8. Analyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processes
9. Work alongside business units to understand project or system requirements and guide the assessment of appropriate solutions.
10. Identify opportunities for potential changes to environment based on user feedback
11. Monitors changes in business needs, making recommendations for changes as appropriate.
12. Assist with application-level user provisioning for new hires, personnel changes, and terminations.
13. Assist with completion of daily tasks including monitoring and logging.
14. Following established departmental procedures and checklists, as well as bank policies.
15. Utilize and maintain system analytics and automation within the department
16. Completion of project support work as assigned, including merger data conversion support
17. Assess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported systems and areas
18. Follow established Information Systems policies and procedures
19. Follow established internal control policies

Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements. Other duties as assigned by supervisor or department head Skill Requirements

• Effective communication skills
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills

Qualifications

• 4+ years of operational banking experience required
• High school diploma or equivalent
• Working knowledge of office practices and procedures
• Effective communication, time management, and organization skills