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The Golf Warehouse, LLC Administrative Coordinator in Wichita, Kansas


The Administrative Coordinator works remotely in our Contact Center At-Home Agent program while working closely and efficiently with customer service representatives, internal departments, customers, vendors, and key accounts to obtain profitable and customer friendly resolutions. The person in this role provides leadership, direction, and motivation to hourly associates in the contact center while supporting continuous improvement initiatives as directed by management. The starting wage for this position is $14.65/hour or commensurate with experience.


  • Manage administrative responsibilities in a profitable, efficient, and customer friendly manner

  • Assist associates with questions, issues, and performance enhancement

  • Resolve escalated calls as needed in support of Customer Relations leadership

  • In partnership with the supervisor and HR, is responsible for the application of company policies

  • Manage areas of responsibility using key performance indicators and reports to leadership

  • Establish and maintain positive and effective working relationships among all functions/departments and with external contacts in order to accomplish the Company?s mission and strategic goals

  • Possess a sense of ethics and an interpersonal management style that promotes a positive culture

  • Assist with incoming contact volume through all sources during peak traffic times

  • Additional duties assigned by leadership


  • High school diploma or GED

  • Six months Customer Service or Contact Center experience required

  • Ability to maintain a professional demeanor in interactions with all levels of team members

  • Ability to work with customers in a courteous and professional manner

  • Must be equipped to handle unpleasant customers and should always resolve issues in the best interest of both our customer and company

  • Strong interpersonal skills to include teambuilding and conflict resolution

  • Ability to identify problems and develop solutions quickly

  • Strong verbal and written communication skills

  • Demonstrated skills using Microsoft Word and Excel

  • Ability to work evenings and weekends as needed to cover business needs

  • Strong working knowledge of Golf, Baseball, and/or Softball is a plus

  • Multi-lingual skills are a plus


  • Must be able to sit for the majority of a work day while viewing a computer screen for extended time period


  • The remote work site may be in an employee?s home or any other satellite location within Wichita, KS and the surrounding area

  • At-home agents may be required to come into the office < 5% of the time as deemed necessary

  • For security purposes a direct, wired connection to an internet service is required, no wireless internet

  • All necessary computer and phone equipment is provided

The Golf Warehouse (TGW) is an equal opportunity employer. This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee?s Form I-9 to confirm work authorization.