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Kansas Department of Commerce Account Manager in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11453025

Position Overview


Responsible for new product sales and services to major fleet, large MRO, and distribution center customers. Provides sales and service program support, establish and maintains positive business relationships with external key decision makers to meet customer requirements.




Primary Responsibilities


+ Actively prospect and sell company products and services to fleet operators and large MROs


+ Provide regular data driven account reviews for fleet customers to include customer metrics and service levels


+ Review and analyze data, taking action to ensure customer requirements are met


+ Serve as the primary point of contact with strategic customers to partnership programs/projects


+ Capture and share product and service requests and other feedback for improved customer utilization of services and product offerings


+ Remove obstacles and provide effective solutions and support to ensure a positive customer experience


+ Analyze industry trends to identify opportunities for obtaining new services and new product development


+ Facilitate communication and flow of information with customers and internal departments


+ Travel up to 50% per year to meet customer needs




Qualifications


+ Bachelor’s degree in related field preferred


+ Minimum 10 years direct aviation experience required preferably with customer support and program management


+ Proven experience in relationship building and providing quality customer service preferably in the aviation industry


+ FAA A&P or Pilot License preferred


+ Strong sales and customer service skills required


+ Strong program/project management skills


+ Excellent presentation skills


+ Excellent verbal, written, and interpersonal communication skills


+ Strong attention to detail


+ Organized, focused, and results-oriented


+ Solid problem solving and prioritizing ability


+ Proficient with Microsoft Office products: Outlook, Word, Excel, PowerPoint

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