Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12865819

Overview:\ \ Operating Hours - Monday Friday 8:00am - 8:00pm EST. Weekends and Holidays off

Compensation -\$18.00 per hour and will reach \$21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of \$21.00 is reached). Up to \$1250 per month in bonuses as well.

Role Requirements

• 2 years Sales experience OR 2 years call center experience (1 year must be consecutive in the same role)
• Harver Assessment and on-demand video interview required.
• Must be 18 years or older
• High School diploma or GED
• Successfully pass Drug Test and Background Check
• High-speed internet with download speed of 25 mbps and 15 mbps upload (Wi-Fi is not allowed)
• Private home office space
• Reside in approved hiring state (Kansas is approved)
• If previous employee, must be deemed eligible for rehire by HR

Onsite Training: available in Jacksonville, FL, Irving, TX, Knoxville, TN, and Wichita, KS, as well as fully remote training.

A day in the life:

• Managing a high volume of inbound calls from existing customers.
• Actively listening to the customer, showing empathy to their current situation, and problem solving for a solution
• Savethe customerby re-selling the value of ADT products and services and what matters most.
• You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.

Attribute for Success:

• Ability to save the customer via upsell and sales skills.
• Strong listening skills used to conduct needs analysis.
• De-Escalation and Patience.
• Resilience with high volumes of calls.
• Proactively identifying opportunities and recommending long-term solutions to keep a customers business.

Career Progression:

• Account Management Specialists join ADT as Tier 1 (ASI) specialists with the ability to progress on a linear path to Tier 2 and Tier 3 (ASII and ASIII)
• There are many leadership opportunities available as well, including: Team Lead, Team Manager, and Unit Manager
• Within the department, there are growth opportunities to join the Training team as a Moderator, Training lead, or Training Manager.
• Within ADT, there are also additional opportunities at the specialist level, including our ACT Team and any other internal role.