Textron 2023 Internship - Business Operations Analyst - Customer Support in Wichita, Kansas
2023 Internship - Business Operations Analyst - Customer Support
Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.
I. Support the Service Center Network with ongoing and new continuous improvement projects
II. Follow established procedures for database management, sales projects, and market share studies
III. Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
IV. Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
V. Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
VI. Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
VII. Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
EDUCATION / EXPERIENCE:
- Pursuing bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field
Excellent verbal and written communication skills
Private Pilot’s license, A&P license, or previous aerospace experience are desirable
Technical knowledge of aircraft is beneficial
Professional and diplomatic demeanor
Quickly grasps new concepts when faced with unfamiliar tasks
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Business Development
Primary Location US-Kansas-Wichita
Recruiting Company Textron Aviation
Job Level Individual Contributor
Shift First Shift
Req ID: 304143