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Textron 2021 Business Operations Analyst - Customer Support in Wichita, Kansas

2021 Business Operations Analyst - Customer Support



Administersprocedures and oversees repeatable processes to manage and improve the ServiceCenter network competitive advantage. Performs a strategic analysis of marketcompetitiveness.


  1. Ensuresappropriate processes available for all aspects of the Service Center business.

Identifiesservice areas needing improvement or adjustment, to increase the quality andefficiency in the performance or aircraft maintenance work.

Identifyemerging customer trends, track customer activity, and provide insights to theorganization regarding the market landscape.

Developbusiness cases as required.

Providedata in all areas of the Service Center and work directly with Service CenterManagement to improve or correct unfavorable trends.

Providesa positive and open environment where there is communication, clear directionand specific desired results.

Mustbe willing to travel (both international and domestic).



  • Bachelor’sdegree in

Business AdministrationAviationOther related field QUALIFICATONS:

  • Strongorganizational, verbal and written communication skills

Abilityto multi-task in fast paced environment

Aviationexperience preferred, but not required

Organizedand action oriented

Proficiencyin Microsoft Office suite

Self-starterthat works well in team environment

The above statements areintended to describe the general nature and level of work being performed byemployees assigned to this job. They are not intended to be an exhaustive listof all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Business Development

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 285078