Prime Therapeutics VP Digital Experience in Topeka, Kansas
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
VP Digital Experience
The Vice President Digital Experience is responsible for the development, direction and management of Prime’s digital strategy. This position will influence the partnership with customer experience, marketing, operations, and information technology teams to deliver a digital platform enabling a market leading customer experience. This position works collaboratively with cross-functional senior leadership teams to facilitate the execution of the digital strategies through effective oversight, prioritization and resource allocation.
Lead the design, development and execution of a comprehensive digital strategy that aligns with Prime’s strategic objectives; create innovative approaches to enhance customer experience, exceed customer expectations and drive client and customer adoption of digital tools
Identify opportunities to differentiate and transform digital solutions, develop business case(s) to support new digital products and experiences, and indirectly oversee cross-functional teams accountable for the digital experience delivery and KPI (key performance indicator) definitions
Drive the execution of new digital platforms in partnership with the customer experience, marketing, operations, clinical, and information technology team and collaborate with external partners (i.e. health plans, retail, home delivery, specialty pharmacies) to enable a streamlined customer experience
Leverage customer insights (e.g., user experience research, preferences), emerging trends and analytics to drive continuous improvement; partner cross-functionally to analyze market and customer data to inform and drive digital product development and to develop standards, processes, and programs to identify and address gaps in the customer experience
Accountable for the evolution and delivery of digital experiences, technology and products to include identifying opportunities to transform digital solutions and the delivery of existing services and capabilities, managing external digital consumer experience vendors, and leading experience design (XD), user design experience (UX) and user interface design (UI)
Communicate with Client Engagement and Sales on new digital experience products and capabilities to be offered to customers/clients
Develop integrated experiences that blend in-person (i.e., doctor office visits, pharmacy) and digital experiences to provide seamless interactions with customers
Collaborate to ensure digital platforms align with Prime’s branding across communication channels; establish KPIs to measure the success of digital tools and related marketing effectiveness
Other duties as assigned
Bachelor’s degree in Marketing, Information Technology, Business Administration or related area of study
15 years of relevant combined work experience in marketing, digital experience/strategy, or information technology with a minimum of 5 years of marketing or digital strategy experience
9 years of leadership/people management experience
Must be eligible to work in the United States without need for work visa or residency sponsorship
Demonstrated experience meeting customer expectations and identifying and implementing new products and services
Exceptional communication skills with ability to communicate complex information to a variety of audiences
Ability to establish trust, respect and credibility with people at all organizational levels
Proven experience inspiring cross functional teams to meet business objectives with outstanding results
Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
Experience driving the identification of improvement opportunities and leading the implementation of process changes
Excellent facilitation, presentation, consulting, and listening skills
Master’s degree in Business Administration (MBA) or other related advanced degree
Pharmacy Benefit Management (PBM)/healthcare experience
Minimum Physical Job Requirements
Ability to travel up to 15% of the time
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Reports to SVP Chief Operating Officer
Potential pay for this position ranges from $176,300.00 - $300,100.00 based on location, experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/en/careers/benefits.html) and click on the "Benefits at a glance" button for more detail.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.