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Wolters Kluwer Technology Implementation Consultant in Topeka, Kansas

This position may be 100% remote within the U.S.

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Key Responsibilities:

  • Analyzing, planning, migrating and delivering the CCH Axcess solution of software products for new and or existing customers through hands on activities in a client facing role

  • Follow a defined implementation process: expectation setting, timeline management, analyzing system hardware requirements, software installation, owning data migration process, coordination of training, issue management and client support during the migration process

  • Document and track project activities through an existing suite of project tracking tools

  • Install and configure the CCH Axcess and ProSystem fx solution of software applications

  • Collaborate with customers and aid in data preparation and implementation planning

  • Migrate data from legacy products

  • Manage projects around multi-product software implementations

  • Train and consult with IT personnel and firm administrators on best practices for the operation and configuration of the CCH Axcess solution of software applications

  • Troubleshoot software issues reported by customers during software implementation

  • Enter time and thoroughly track implementation project status changes

  • Provide sales support for technical and implementation related questions from prospects

  • Assist with product enhancement suggestions and design

  • Assist in the development of training and best practice consulting documentation

Key Requirements:

  • Minimum of 2 years experience in a client facing software implementation role

  • Bachelor’s degree in computer science, business or equivalent field of study OR equivalent experience

  • LAN traffic management, sub netting and VLAN, QoS, routing and traffic flow

  • Minimum of 2 years’ experience installing and maintaining network/server environments: Preferred to experience with: Windows Server 2008 R2/2012 R2/2016, IIS, SQL Server 2012/2014/2016, Active Directory, Citrix MetaFrame, Virtualization Software (VMware, Hyper-V), and network security

  • Minimum of 3 years experience supporting IT environments and applications for accounting firms preferred

  • Minimum of 2 years’ experience managing a domain and network preferred

  • Experience with data structures and schema design preferred

  • MCSA, MCSE, or related certifications highly desirable

  • Advanced knowledge of WAN protocols, public DNS and PTP technologies desirable

  • CCH Axcess and CCH ProSystem fx product knowledge a plus

  • Data security and encryption knowledge a plus

  • Understanding of relevant metrics and analytics for telcom networks a plus

  • Power BI, Power Query or Robocopy experience desired

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EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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