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Concentrix Technical Solutions Lead in Topeka, Kansas

Job Title:

Technical Solutions Lead

Job Description

Important Responsibilities:

  • Gather, Assess and translate Customer Contact center technology business requirements in Omni channel Infrastructure, CRM desktop, AI based automation for Virtual assistants, Agent assist tools and Business Insights and analytics to high level technical requirements

  • Collaborate with Contact Center Technology Solution experts to develop customer specific technical solutions

  • Aggregate technical solutions and costs into the business case and ROI.

  • Document technical solutions as RFP response document, client facing value propositions and client specific demonstrations

  • Enable selection of vendor partners across CCaaS, CRM, Analytics, Automation platforms

  • Good understanding of leading edge solutions and capabilities such as Generative AI, CRM and CCaaS

Candidate Profile:

Location:

USA, IN, Work-at-Home

Language Requirements:

Time Type:

Full time

.

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

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