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Eaton Corporation Technical Program Manager - Power Distribution Systems in Topeka, Kansas

Eaton’s Electrical Engineering Services & Systems (EESS) is currently seeking a Technical Program Manager for Electrical Power System Distribution solutions to join our team. This position will be to support our data center customers from a Power Systems perspective. This position can be based remotely from a home office, near as major airport.

The Technical Program Manager has both program and project-level responsibilities in support of profitable growth for EESS. This individual must be able to think and act both strategically and tactically while balancing multiple priorities in a fast-paced environment. In this role, the Technical Program Manager must possess the ability to exercise sound business judgment, proven ability to influence others and technical expertise in power systems, as these skills are essential to success in this position.

At the program-level, this role collaborates with customer headquarter personnel and internal business partners crossing regional boundaries to identify problems and develop solutions that will improve data center operations. In addition, the Technical Program Manager consults with customer site operations to develop long-term maintenance plans, define, and resolve warranty issues, as well as secure EESS scope which extends beyond the site construction phase.

At the project-level, the Technical Program Manager develops and deploys standard processes via playbooks for operational consistency across local district operations from pre-sales site walks through post-warranty support. Furthermore, this role provides coaching for local EESS site leads and team members to customer expectations, project scope and schedule and how to collaborate with Project Management Office, general contractors and end-users.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Essential functions of this role include:

Customer Focus

  • Collaborates with customer headquarter personnel and business partners to plan for larger, specialized, or capital projects crossing regional boundaries and requiring more extensive plans

  • Consults with customer site operations to develop long‐term maintenance plans as well as secure EESS scope which extends beyond the site construction phase

  • Acts as a point of contact for escalation of facility and/or program‐level issues

Service Sales Focus

  • Partners with the National Account Manager to ensure success of each assigned account.

  • Performs site walks alongside Service Sales Specialists (S3s) to identify potential EESS opportunities

  • Meets regularly with Eaton Project Management Office (PMO) to improve collaboration and interface

  • Develops quick-turn proposals in response to impromptu customer requests based on knowledge of customer Methods of Procedure (MOPs)

  • Reviews proposals / scopes of work for program-level purchase orders and works with affected District Operations (DOCs) to translate into a plan for execution

District Operations Focus

  • Defines processes, procedures and documentation in playbooks for DOC use

  • Creates standard reporting templates for DOC use

  • Shares successes / lessons learned at similar facilities to ultimately drive repeat business

  • Ensures DOC backlog is executed per the customers standardizes initiatives and contracts

  • Monitors quality of service initiatives

  • Works with Operations leadership to build a network of certified individuals

  • Assists DOCs capture change orders based on scope

  • Assists in coaching, training, and certification of local DOC resources to customer requirements

  • Drive DOC engagement on the accounts

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Basic Qualifications:

  • Associates degree from an accredited institution or equivalent military experience

  • Minimum of 7 years of work experience in a data center environment

  • Minimum of 5 years of leading and/or managing large service engineering projects

  • Must reside within a 50-mile radius of an international airport. No relocation is being offered.

  • Must be authorized to work in the United States without company sponsorship.

Preferred Qualifications:

  • Bachelor's degree from an accredited institution.

  • Minimum of 10 years of experience testing, troubleshooting, evaluating and servicing electrical distribution and/or control systems

  • OSHA 30 construction certification

Position criteria for this role include:

  • Collaborative working style & self-starter; ability to work remotely without co-located supervision.

  • Strong experience in power distribution field in servicing, maintaining, and testing electrical power distribution equipment.

  • Demonstrated ability in verbal and written communication skills. The ability to communicate technical information and applications to non-technical personnel, educating customers, and presenting information to internal and external customers.

  • Demonstrated strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.

  • Understanding of the company's competitor's & legacy electrical, electronic, and mechanical products and services.

  • Cognizance of division margin expectations to assist the operations in meeting or exceeding targets.

  • Working knowledge of billing and invoicing policies for services.

  • Knowledge and practice of safety processes related to working with electrical and electronic equipment, de-energized processes, points of isolation, and job safety.

  • Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer loyalty.

  • Strength in leadership and coaching/mentoring of both field and office personnel.

  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques.

  • Competency in a variety of project management tools, methodologies and techniques. Core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.

  • Ability to prioritize, manage multiple competing projects/programs simultaneously.

  • Ability to identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently.

  • Significant experience in strategy and program delivery with a strong focus on alignment across a matrix team environment.

  • Expert level ability to communicate directly and clearly, with an emphasis on careful listening.

  • Possess a strong track record of leading and delivering high cross-functional complex programs, with the ability to learn and drive quick responses.

Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $96,000 - $132,000, This role is also eligible for an annual performance-based incentive plan with a target at 13% of base salary.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Engineering

Region: North America – US/Puerto Rico

Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote

Does this position offer relocation?: No

Travel: Yes, 25 % of the Time

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