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Nelnet Supervisor - Student Loan Service & Repayment Center in Topeka, Kansas

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Supervise associates in all facets of department and ensure individual/team goals are met and exceeded.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Great Lakes/Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Great Lakes/Nelnet will be unable to hire applicants without United States citizenship for such positions.

Supervisor Shift: Monday-Friday 12:45p - 9:15p Central

JOB RESPONSIBILITIES:

  1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.

  2. Contribute to Continuous Process Improvement.

  3. Act in place of manager in absence.

  4. Lead and participate in multiple Loan Service projects.

  5. Hire, lead, train, retain and develop associates.

  6. Analyze long-term impacts and plans accordingly.

  7. Addresses potential changes or improvements.

  8. Strive to make a difference through continued development of leadership and business acumen skills.

  9. Assign and monitor daily activities of associates and coordinate workflow.

  10. Provide feedback and recommendations to management on staffing, production, and budgetary needs.

  11. Maintain professional contact/communication with other departments/managers.

  12. Maintain standards utilizing established written procedures.

  13. Prepare periodic and special reports utilizing statistical data (productivity rates, error rates, liability, and various month end reports).

  14. Ensure that all functions are processed accurately and timely.

  15. Coordinate staff activities to meet production goal.

  16. Complete monthly, quarterly and annual performance evaluations if applicable

  17. Ensure adherence to Nelnet policies and guidelines.

  18. Foster an innovative environment.

EDUCATION:

4 year college degree preferred

EXPERIENCE:

3 years of experience in field or related field or commensurate education

3 years supervisory or leadership experience

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Service Excellence

  2. Oral communications

  3. Written communications

  4. Working with MS Office

  5. Problem Solving

  6. Managing Multiple Priorities

  7. Decision Making and Critical Thinking

  8. Leadership

  9. Team Management and Team Building

  10. Planning: Tactical, Strategic

  11. Managing Workforce Diversity

Colorado Residents: Salary $47,500-$55,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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