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Salesforce.com, Inc Success Architect - Datorama in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Success Architects help to bridge the gap between the business problems of marketers and the software solutions of Datorama and Salesforce. The role of the Success Architect (SA) is to ensure adoption of the Datorama platform via both one-to-one guidance as well as one-to-many success programs. SAs serve as platform specialists and relationship managers, encompassing skills such as product expertise, industry expertise, project management, data analysis, training, and technical consultation.

SAs are the party ultimately responsible for ensuring successful adoption of the Datorama platform. Equal parts technical wizard and trusted business advisor, SAs work closely with the world’s most sophisticated marketers, agencies, and brands - empowering them to make actionable insights from vast amounts of data.


  • Ensure customers fully utilize their licenses, embrace the platform and derive maximum business value from their investment in Datorama by delivering one-to-one and one-to-many Success programs.

  • Guide customers to unlock business value by leveraging the full suite of Datorama capabilities.

  • Partner with Success Managers to success plan in order to drive customers towards the adoption of additional use-cases.

  • Train customers on how to use the Datorama platform, either in one-to-many programs, or in one-to-one sessions tailored to their specific use-case and implementation.

  • Deliver custom platform solutions, and tailored strategic consultations as part of paid services engagements.

  • Monitor and interpret customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success.

  • Collaborate with multi-functional teams such as Professional Services, Success Management, and Global Support to ensure the proper approach is taken holistically to maximize a new customer’s success.

  • Play a fundamental part in coaching customers to establish and lead their Change Management/Governance/Center of Excellence programs.

Your Impact:

Success will be measured by moving the needle across your portfolio of clients in the following categories:

  • Portfolio attrition

  • Portfolio net retention

  • Customer engagements

  • License Adoption

It will also be measured by: the breadth and depth of customer relationships; contributions to the role and process improvements; escalation and risk mitigation management; and proven leadership.

See skills below:

Required Qualifications & Skills:

  • Strong technical and problem solving skills

  • Ability to work with and understand data models, large data sets

  • Strong business acumen

  • Experience working directly with clients and balancing their needs

  • Deep understanding of customer success principles, approaches and considerations

  • 5+ years relevant work experience

  • Bachelor degree required

Leadership Qualities:

  • Passionate about Customer Success

  • Strategic thinker

  • Proactive, organized, and detail-oriented

  • Excellent communication and Content Development skills

  • Programs or Project Management skills

  • Proven effectiveness at leading and facilitating executive meetings and workshops

Preferred Qualifications & Skills:

  • An understanding of APIs

  • Experience working with relational databases or a conceptual understanding of:

  • Relational database structures

  • ETL processes

  • SQL

  • Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics

  • Experience facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner

For Colorado-based roles: Minimum annual salary of $ 66,000 . You may also be entitled to receive bonus, restricted stock units, and benefits.


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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