Sunrun SRA Deal Desk Representative in Topeka, Kansas
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
The SRA Deal Desk representative will respond to escalations in real-time, helping our sales team navigate through the requirements necessary to shepherd through some of the most complicated aspects of the solar process. After mastering the requirements and knowledge necessary to respond to escalations and also review and approve the body of paperwork necessary to go solar, the most important aspect of the SRA Deal Desk rep is detecting problems and driving resolution.
Duties and Responsibilities
Represent Sunrun and its partners in escalated pending issues through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone and texting techniques.
Responsible for Customer Signoff to Sunrun Approval conversion rates.
Act as a liaison between Contract Review, SSD, and sales to resolve pending task assistance in 15 minutes of pending task creation.
Contact sales representatives for additional information, documents, or records to move projects forward.
Review signed solar agreement and correlating document packages for errors and confirm SOX compliance checks are followed.
Responsible for following up and resolving SOX compliance errors with partners and Sunrun sales representatives to ensure we are within checks and balances.
Act as frontline support for our CRM and Design tools to resolve issues during a consultation.
Submit tickets on behalf of sales representatives for system glitches or IT support.
Maintain a WIP (work in progress) to ensure daily touchpoints and resolution occurs.
Assist our partner sales organizations by responding to and resolving questions and escalations.
Interface with Project Coordinators, Project Planners, and Design and Interconnection Teams to resolve issues.
Help Sales Teams and Project teams identify trends, problems, and areas for improvement.
Work with other Deal Desk Analysts on projects to create efficiency gains across the organizations.
Master internal process and serve as a resource to the Sales team on Sunrun’s booking process and policy for all markets Sunrun operates in.
Assist with Contract Review at EOM or when volume exceeds headcount availability from our offshore teams.
Complete other tasks as deemed appropriate by the manager.
Bachelor’s degree preferred
2 years of experience in Operations, data entry/validation and phone support
Proficiency with Google@Work Suite (Calendar, Sheets, Drive, Gmail)
Experience with ERP and CRM, preferably Oracle and Salesforce.
Excellent interpersonal, verbal, and written communication skills.
Proven ability to establish rapport, and build relationships and loyalty with external and internal customers and coworkers; remains tactful when communicating negative information.
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
Demonstrates ability to maintain composure while de-escalating and professionally negotiating high-tension situations on a routine basis.
Jacquie Hoffman (email@example.com)
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$18.81 to $23.51
Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at firstname.lastname@example.org .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.