Marriott Sr. Product Manager, Hotel Websites in Topeka, Kansas
Job Number 23016604
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.
The Marriott Hotel Website Product team leads design, development, and innovation across the portfolio of 8,000+ venue-based digital experiences, in over 150 countries and across 30 highly recognized brands. We are seeking an experienced digital manager to lead the technical integrity of the global Hotel Website portfolio. Reporting to the Product Director of Hotel Websites, the Senior Product Manager for Hotel Websites will play a key role in maturing Marriott’s Hotel Website digital experience in support of advancing the Company’s goal of becoming the world’s favorite travel company.
In support of Marriott’s overall digital strategy, this role will partner with key regional stakeholders and leaders within product, operations, SEO, design and engineering to define and own the Hotel Website roadmap for technical optimization, globalization, and product performance for Marriott hotels that rely heavily on external data source systems and technical search engine optimization. This role will develop and execute a data and user-driven strategy for providing our customers the ideal discovery, search, and reservation experience with an optimized balance between content, branding, and personalization features. The SPM will co-manage a cross-functional agile product team to activate against each aspect of that roadmap and strategy.
The person in this role will be comfortable leading and managing communication across the broader organization for all aspects of the Technical Hotel Website roadmap that pertains to these capabilities and experiences including Enterprise SEO, Digital Operations, Engineering, Continent Partners, and Field Marketers. An ideal candidate will be a true data-driven digital manager who relentlessly pushes to understand customer needs, balance user value with business value, through improving operational scale, and continually partner and prioritize in a complex and fast-paced environment. They will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly.
A successful candidate will bring a proven track record in managing digital development teams, by demonstrating successful delivery in an enterprise setting. Additionally, an ideal candidate will understand direct-to-consumer digital products, content management systems, technical and functional search engine optimization, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that consumers love.
Required Education and Experience
Successful candidates will meet the following minimum qualifications:
BS/BA in relevant field or equivalent work experience/certifications
5+ years digital experience with integrated web application environments
2+ years on an Agile development team
1+ years direct or indirect management of teams
1+ years of experience with JIRA ticketing software
1+ years in search engine optimization
Necessary Attributes and Preferred Skills
Agile Product Owner or Scum Master Training
Vendor Management experience
Experience with Adobe Experience Manager (AEM)
Effective written and oral communications skills, especially between technical and non-technical stakeholders
Experience with contemporary Search Engine Optimization and page performance best practices
Strong problem-solving skills; ability to identify, troubleshoot and resolve issues quickly
Ability to lead and work with cross-functional teams in support of specific business priorities
Strong ability to roll out process and increase adherence to processes
Experience in global/multilingual platforms and distribution channels
Experience working in a multi-brand ecosystem
Good relationship-building interpersonal and meeting facilitation skills required to lead and manage internal and external clients, vendors, and meetings.
Strong organizational and time management skills
Core Work Activities:
Manage work in an Agile framework
Facilitate continuous improvements/enhancements to product stability
Drive ongoing SEO technical optimization enhancements
Lead the team to adopt best practices regarding globalization, and scalability needs
Contribute to creating a center of excellence around data integration
Focus on both monitoring and improving page speed performance
Manage intake request and issue reporting workflow, processes, and introduce improvements
Contribute to the development of the team through training/mentoring others, knowledge sharing and leveraging of best practices
Report on KPIs and goals to product leadership
Delivery Team Management
Manage delivery team relationships (associate and vendor relationships)
Troubleshoot and resolve/appropriately escalates daily issues and related deliverables and systems
Coordinate with the delivery team on impact of processes to continuously improve our speed to market and cost
Work with others to identify and remove barriers to success
Responsible for own work and contributing to team, department and/or business results.
Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?