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Lumen Sr. Lead API Product Manager - Work From Home in Topeka, Kansas

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As a Senior Lead API Product Manager, you will be responsible for running API products like a business from ensuring API design meets customer needs, applying governance and guidelines, managing roadmaps, and cultivating a developer experience that will delight your customers. You will have the unique opportunity to work with teams across the API ecosystem and through Lumen’s platform of products. Most importantly, you will serve as the customer advocate within a scalable API go-to-market framework.

We are looking for individuals who are dedicated to understanding and delivering on our customer’s needs; who are passionate about advancing business outcomes through technology; and who will evangelize API products through out the organization.

The Main Responsibilities

  • Establish linkage with other teams, and advocate for cross functional collaboration in establishing best practices and standardization that ensure high quality APIs are delivered to customers.

  • Adhere to governance and operational support framework supporting the key business imperatives; ensuring teams are operating within established standard design principles and are receiving the appropriate requirements and support from the broader organization. Coordinates with leaders and cross functional teams to deliver API products to the Marketplace.

  • Conduct market and user research to advocate for customer needs to drive solutions that solves for challenges; ensure a customer first approach in API product design and development.

  • Effectively drive the end-to-end readiness of API products; technical and operational readiness ensuring the business strategy is executed successfully.

  • Apply formal change management practices that ensure API products are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business.

  • Support the improvement of customer experience by influencing enhancements to enable self-service intended to solve customer challenges.

  • Identify opportunities for process improvement to address inefficiencies and improvements in the customer end-to-end experience. Drive key learnings from launches back into the organization to support continuous improvement.

  • Educate stakeholders, support producer teams, and manage API readiness and the API life cycle.

What We Look For in a Candidate

  • BS/BA or equivalent education and experience in Product Management or Product Development. Master’s Degree a plus.

  • 5+ years of experience as a Product Manager for software products that include API functions. Experience in managing APIs as a product is preferred.

  • 5+ years of experience using product management principles to lead cross functional, collaborative teams and drive results in a matrix-driven organization.

  • Aptitude for solving technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment.

  • Experience with corporate governance practices, program and Portfolio Management Office environments.

  • Outstanding communications skills up, down and across the organization.

  • Experience and working knowledge of Agile IT development process.

  • Technical writing and YAML experience a plus.

What to Expect Next

Requisition #: 261031

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.