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Evolent Health Sr Director, Provider Solutions in Topeka, Kansas

This is an unique opportunity to improve the health and wellbeing of millions of Americans!

Founded in 2002, New Century Health has been on the cutting edge of value-based innovation for decades as the nation's foremost specialty care management company, specializing in managing cancer and cardiology patients for both payers and risk-based providers. Formerly backed by Water Street Partners, the company was acquired by Evolent Health in 2018 and has scaled tremendously since.

Specifically, New Century Health provides physicians with clinical decision and population health management tools to ensure that their patients receive the highest quality, most affordable care. These best-in-class tools, which have earned the business URAC accreditation in Health Utilization Management and NCQA accreditation in Utilization Management, consistently drive clinical and financial improvements for the two most complex and expensive diseases in the nation. This commitment to excellence has helped spur our success and put us on track to surpass record-breaking year-over-year growth in the coming years.

It’s Time For A Change…

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. We bring our whole selves to work and we’re driven to make a difference every day, from the work we do in our roles to the charitable endeavors we support. We believe in starting by listening, communicating with candor, fostering inclusion and owning the opportunity. We respect and celebrate individual talents and team wins. Whether we’re wearing scrubs, jeans or our finest work-from-home chic, we have fun, work hard and make time to help others.

Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely. We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 by Parity.org and we publish an annual Diversity Report to share our progress on how we’re building an equitable workplace and performing on various metrics. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

New Century Health merged with Evolent Health in 2018 and continues to guide transformative change in specialty care management as an Evolent company. Within the Evolent ecosystem of provider-centric solutions for value-based care, our New Century Health team focuses on cost and quality improvement for oncology and cardiology specialty care. With more than 15 years of proven results, New Century Health generates insights and drives cutting edge innovation through its clinical capabilities and deep appreciation of health care informatics, physician management and health care technology systems development. Together, Evolent and New Century Health are harnessing the power of our combined organizations to improve the health of the nation. Join the New Century Health team and put your passion to work for transforming the U.S. health care landscape for patients, providers and payers.

Who You’ll Be Working With:

The Director / Senior Director, Partner Operations embodies the New Century Health (NCH) value “Start by Listening,” forging deep relationships and serving as a trusted advisor to NCH’s partners. We are looking for a candidate with a strong operational ethic to help build our Partner Operations function and contribute to NCH’s strategy and success through the voice of our customers.

What You’ll Be Doing:

  • Partnering with various implementation teams and resources to deploy and operate NCH programs with a partner or portfolio of partners

  • Cultivating productive, trusted relationships with key partner stakeholders

  • Serving as a strategic advisor and thought partner, helping to identify opportunities for efficiency and performance optimization in collaboration with our partners

  • Aligning with Product Strategy and Medical Economics team on the development and operationalization of the NCH solutions

  • Working with NCH central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization

  • Running regular Partner Operations meeting and forums for each partner, including, issue identification, and action planning, in lead up to Quarterly Value Meeting

  • Proactively assessing, validating and prioritizing partner needs on an ongoing basis, channeling input from partners into NCH’s product roadmap and strategy

  • With central NCH Ops and Network leadership, monitoring issue resolution and ensuring appropriate, timely follow up by NCH team members; advocating on behalf of partner within NCH to overcome challenges to partner satisfaction and provides feedback to NCH to address root causes of satisfaction issues

  • Advocating for partner culture, serving as an ambassador within NCH and the go-to expert on partner priorities and how to get things done within the partner organization

Oversight of:

  • Partner satisfaction, operational KPIs, and SLAs

  • Medical expense management: contractually, operationally, and clinically

  • Overall delivery health and P & L performance within assigned accounts

The Experience You’ll Need (Required):

  • Bachelor’s degree or equivalent experience

  • 5 or more years (Director) or 7 or more years (Senior Director) in relationship management roles (consulting, enterprise sales, account management, etc.) and/or externally-facing operational leadership positions

  • Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level

  • Strong command of the financial elements of value-based care businesses and understanding of levers of control to optimize financial performance

  • A tenacious partnership ethos with a relentless focus on follow through and maintaining trust

  • A steady demeanor with the judgement to determine when to escalate and how to prioritize competing inputs

  • The intellectual curiosity to get to the bottom of partner issues and opportunities and the willingness to roll up sleeves and work toward solutions in partnership with operations counterparts and centralized resources

  • Excellent listening, negotiation and presentation skills

  • Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value contributed to the partnership

Finishing Touches (Preferred experience in at least one of the following areas):

  • Population Health

  • Experience identifying and deploying initiatives across a provider network to drive clinical and financial outcomes

  • Background in practice and provider engagement strategies and best practices

  • Understanding of how to translate data and insights into actionable initiatives and strategies

  • Practice Management

  • Command of practice workflows, billing procedures, and patient experience

  • Understanding of areas of influence and opportunities to streamline patient – provider experience (i.e. best practices in rooming, documentation, or referral management)

  • Experience managing practice based incentives or value based payments

  • Account Management

  • Experience setting up and managing a partner operating model – relationship mapping, establishing key forums and driving agendas, iterating on partner facing materials and communication modalities to highlight value of services

  • Track record of building consensus across stakeholders

  • Approaches problem solving with creativity to solution with partners and forecast needs rather than waiting for issues to arise

  • Clinical Informatics and Performance Measurement

  • Experience creating, providing requirements, and/or leading development of performance scorecards (payer, provider, initiative, etc)

  • Understanding of types of healthcare data and how they can be leveraged to identify opportunities and actions – EMR, clinical, authorization, claims, SDoH, etc

  • Knowledge of building data driven opportunity assessments and measurement of outcomes

Technical requirements:

Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Technical requirements:

Evolent allows employees to work remotely for many of our positions. For those working remotely, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Evolent Health maintains a drug-free workplace. Evolent has been named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important Diversity and Inclusion (D&I) efforts. Evolent achieved a 95% score on its first-ever submission to the Human Rights Campaign's Corporate Equality Index, was named on the Best Companies for Women to Advance List 2020 by Parity.org, and we publish an annual Diversity and Inclusion Annual Report to share our progress on how we’re building an equitable workplace. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

Compensation Range:

The typical range of employees within the compensation grade of this position is . Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

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