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Change Healthcare Sr. Client Executive-Payer Account Management/Payment Integrity in Topeka, Kansas

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Sr. Client Executive-Payer Account Management/Payment Integrity

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

  • Fully Remote - U.S.

    Position:

  • You will serve as customer operational expert for all aspects of top tier assigned customers for both existing and potential areas of partnership

  • You will maintain and expand relational footprint within assigned clients, focusing but not limited to, on Manager, Director, and VP contacts

  • You will report to the Director of Account Management.

    Core Responsibilities:

  • Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance

  • Create and deliver Business Reviews with all assigned clients per corporate guidelines

  • Meet assigned goals for vertical, revenue retention and growth within assigned accounts

    Requirements:

  • Bachelor’s degree in related area of study or equivalent experience

  • 7+ years’ experience in Customer Success, Relationship Management and/or Account Management.

  • Must have demonstrated experience upselling, cross-selling to existing clients

  • Must have Payer or Provider/Hospital account management/client retention experience with payment integrity, payment accuracy, audit recovery, chart audit, post pay and pre-pay audit and/or Fraud Waste Abuse is preferred.

    Preferred Qualifications:

  • We are open to candidates with: Payer account management experience in clinical decision support and/or utilization management, Medicare Risk Adjustment, Population Health, Member/Membership Engagement

  • Proven track record of successful management, service and/or revenue retention activities for complex customers or projects

  • Preferred experience working with large managed care organizations or large integrated care delivery systems

  • Experience with Excel, CRM tools, and Net Promoter Score preferred

  • Master’s Degree preferred

    Working Conditions/Physical Requirements:

  • General office demands

    Travel:

  • You will be required to travel 50%. Current State: We are all working virtual now.

  • This is a remote/virtual position

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

    Unique Benefits*:

  • Flexible work environments

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Employee wellbeing programs and generous health plans

  • Educational assistance programs

  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

  • Learn more at https://careers.changehealthcare.com

  • *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

    Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

#LI-remote

New York and New Jersey Residents Only : The salary range for New York City, NY and Westchester County, NY is $93,265 - $180,600. The salary range for Ithaca, NY is $81,100 - $150,500. The salary range for Jersey City, NJ is $97,320 - $180,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives

Feeling Inspired? Ready to #MakeAChange? Apply today!

Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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